Your security and peace of mind are at the heart of what we do
At Affective Care, we understand that providing high-quality disability support involves more than just assisting with everyday tasks. It’s about creating an environment of trust, respect, and safety where each individual feels valued and protected. That’s why we’ve established stringent safeguards to ensure your well-being and peace of mind at all times.
We believe in a person-centred approach that focuses on empowering you to exercise choice and control. We’re committed to meeting and exceeding the standards set forth by the NDIS Quality and Safeguards Commission to ensure your rights and interests are always protected.
All our services are meticulously designed and continuously monitored to minimise any risk to your safety. We employ a robust quality assurance system that includes regular audits and service reviews to ensure we maintain the highest standards of care.
Our team members are chosen through a stringent screening process, which includes thorough checks on qualifications, experience, references, and AHPRA registrations for Nurses and Allied Health professionals. All our workers hold a current Police Check and, when relevant, a current Working With Children Check. They are also compliant with NDIS Screening.
We have a prompt and effective incident management system in place. This includes a clear process for reporting, investigating and resolving incidents. Our commitment to transparency means that you and your family will be kept informed throughout the process. Our Incident form can be found here.
Your feedback is invaluable to us. We have an easy-to-use and confidential system for receiving and addressing complaints and suggestions. Your voice matters to us and will be heard, respected, and acted upon. Our Feedback Form can be found here.
We strictly adhere to the Australian Privacy Principles to protect your personal information. We ensure all data collected is securely stored and only used for the purpose of providing you with better care.
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