Empower Lives with Heart
Empower Lives with Heart
Independent, participant-first support coordination across Australia by phone, video, or in person around Sydney.
NDIS registered
All three levels
15 min
Free intro call
No paperwork to start
We connect you to the providers that suit you best and we’re transparent when one of them is us.
Founded by a registered psychologist, so coordination here understands mental health, behaviour and family dynamics.
Coordination in English, Arabic or Mandarin; your plan explained in your language.
No waitlist; we can usually begin working on your plan within the week.
Affective Care was founded by a registered psychologist, and it shows in how we coordinate: we start with the person, their goals, relationships and wellbeing, then build the services around that, not the other way round.
We listen first; what’s working, what isn’t, and what a good life looks like for you.
We map your plan against your goals, then shortlist providers that genuinely fit you choose, with clear pros and cons.
We keep the whole team accountable; tracking budgets, chasing providers and adjusting supports so your plan keeps delivering.
Every NDIS plan is different and so is every life. Our coordinators work with participants of all ages and disabilities, anywhere in Australia, at whatever level of coordination your plan includes.
Plain-language coordination that keeps you and your family genuinely in the driver’s seat, decisions explained, never made for you.
Coordinators who get sensory needs, routine and communication preferences and find providers who do too.
Psychology-led coordination for mental health journeys steady support through good weeks and hard ones.
Careful sequencing of therapy, rehab and daily supports, so services build on each other instead of clashing.
From equipment and home mods to personal care rosters, we line up the moving parts so life runs smoothly.
Coordinating multi-therapy teams across the lifespan, childhood, school transitions, adulthood and beyond.
Flexible coordination that adapts as your needs change, scaling supports up or down without starting over.
Specialist Support Coordination for high-risk, multi-system situations, health, housing, justice and more.
NDIS registered provider; audited against the NDIS Practice Standards and Code of Conduct.
Experienced coordinators across all three levels, including Specialist Support Coordination (verify quals).
Psychology-led organisation; clinical oversight informs how complex situations are handled.
Culturally inclusive, multilingual team; coordination in English, Arabic and Mandarin.
Support coordination is practical work: understanding your plan, building your support team, and keeping it all running, so you don’t have to.
We translate your plan into plain language; what’s funded, what it’s for, and how to make every budget line work.
Shortlists of providers matched to your needs, location and preferences with honest pros and cons. You choose.
Service agreements, bookings and schedules sorted supports starting when they should, at the right price.
Budget tracking, provider follow-ups and problem-solving when things slip, before small issues become big ones.
Evidence gathered, progress documented, goals refreshed, so you walk into plan reviews ready, not rushed.
Coordination should make itself less necessary over time, we build your skills to manage supports yourself.
Most coordination happens by phone, video and email, so you get the same responsive service in Broome as in Bondi.
Our commitment is independence: your coordinator works for you, not for any provider including us. Every recommendation comes with options and honest reasoning, and every decision stays yours. That’s what choice and control should mean.
Good coordination widens your options. Here’s how we keep it genuinely yours:
Three steps, no waitlist; most participants are underway within a week.
Call 1300 615 193 or enquire online. We’ll check your plan includes coordination and answer your questions.
We pair you with a coordinator suited to your needs, language and location and set up a service agreement.
Your coordinator maps goals, connects providers and gets supports started then keeps everything on track.
LACs, planners, providers and families referrals are simple. Send the participant’s details and plan information and we’ll make contact within one business day, keeping you informed throughout.
We accept referrals nationally, across all three coordination levels, including urgent and complex situations.
NDIS-registered, psychology-led coordination with capacity across Australia, including Specialist Support Coordination for high-risk participants. Fast intake, clear reporting, and independence in provider recommendations.
You don’t need anyone’s permission to choose your support coordinator or to change to one who serves you better. If your plan includes support coordination, call us and we’ll explain how switching or starting works.
One call to check your funding, meet your coordinator and get moving; wherever you are in Australia. No waitlist, no pressure.
No waitlist, start within a week
A support coordinator helps you understand your NDIS plan, find and set up the right providers, keep budgets and services on track, and prepare for plan reviews. The goal is a plan that actually delivers and, over time, growing your confidence to manage supports yourself.
Level 1 (Support Connection) helps you connect with supports. Level 2 (Coordination of Supports) is the most common, ongoing help to manage your support team. Level 3 (Specialist Support Coordination) is for complex or high-risk situations. Your NDIS plan states which level you’re funded for.
It’s funded under the Capacity Building Support Coordination budget in your NDIS plan, separate from your Core supports. If your plan includes it, our service is billed to that budget in line with NDIS pricing, we’ll explain exactly how it works before you sign anything.
They’re different NDIS supports. Support coordination helps you find, set up and manage your services. Plan management handles the money side, paying provider invoices and tracking budgets. Many participants have both; we offer both as separate services.
No and we’d be doing coordination badly if we did. We shortlist the providers that best suit you, wherever they come from, and we’re upfront whenever one of the options is us. Every choice is yours.
Yes, at any time choosing your coordinator is part of choice and control under the NDIS. If your current arrangement isn’t working, call us and we’ll explain how switching works, including any notice period in your existing service agreement.
Almost all coordination happens by phone, video and email, finding providers, chasing invoices and preparing reviews doesn’t need a face-to-face meeting. We support participants Australia-wide, with in-person meetings available around Sydney’s Inner West.
Ask for it at your planning meeting or plan review explain why you need help implementing your plan (for example, complexity, capacity or crisis). The NDIA decides what’s included. If you’re unsure how to make the case, call us and we’ll talk it through.
Understanding your first NDIS plan is easier when you know how each budget works and where different supports are funded. Three budgets, unfamiliar category names, different flexibility rules and real money that only helps if you know how to use it. Here’s the plain-English version. (Completely new to the scheme? Start with our guide to […]
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Understanding the NDIS can feel like learning a new language, especially when you encounter terms like NDIS Improved Daily Living, CB Daily Activity supports, or NDIS capacity building. Many people hear “Improved Daily Living” and assume it simply means getting day-to-day support. In reality, its purpose is completely different. NDIS Improved Daily Living sits within Capacity Building […]
......Support coordination works best alongside the right supports. Our Plan Management service handles the invoicing and budget side of your plan, while our therapy teams, psychology, occupational therapy, speech pathology and Positive Behaviour Support are options your coordinator can present alongside any provider.
Support Coordination Australia — Get Started
Advanced Behaviour Support Practitioner | PBS Manager
NDIS-aligned | Systems-aware | Values-led
Jessica supports individuals and teams through:
Jessica brings over two decades of experience as an educator and a strong foundation in psychology to her role as an Advanced Behaviour Support Practitioner. As PBS Team Manager, she leads with clarity and accountability, ensuring practice aligns with both NDIS standards and ethical, person-centred care.
Her approach is holistic and collaborative, taking into account sensory, environmental, emotional, and relational factors that influence behaviour. Jessica works closely with individuals, families, and support teams to ensure behaviour support plans reflect personal values, lived experience, and real-world contexts.
Jessica’s leadership supports consistency, quality, and confidence across multidisciplinary teams. Her work ensures behaviour support is not just compliant, but compassionate, practical, and genuinely empowering.
Senior Psychologist and Behaviour Support Practitioner
Multidisciplinary | Assessment-driven | Governance-focused
Chady supports individuals through:
Chady is a highly experienced psychologist whose work spans both public and private sectors. At Affective Care, he delivers integrated behavioural and psychological services, supporting clients of all ages through assessment, therapy, and tailored intervention.
Known for his leadership within multidisciplinary teams, Chady brings structure, insight, and consistency to complex presentations. His expertise includes early intervention, rehabilitation, and complex case management, with a strong commitment to clinical governance and quality care.
Chady’s work is grounded in evidence-based practice and collaborative problem-solving. He supports individuals, families, and teams to navigate complexity with clarity, ensuring care remains ethical, coordinated, and effective.
Positive Behaviour Therapist & Registered Counsellor (ACA Level 2)
Holistic | Education-informed | Adolescent-focused
Miray supports individuals through:
Miray brings over 20 years of experience in education into her clinical work as a Positive Behaviour Therapist and Registered Counsellor. Her practice integrates behavioural science with a deep understanding of human development, particularly during adolescence.
She takes a holistic approach, blending structure with empathy to support individuals through behavioural challenges. Miray’s work is grounded in understanding the whole person—their environment, relationships, and emotional world.
Through compassion and insight, Miray supports individuals to develop self-awareness, regulation, and confidence. Her practice reflects a balance of science and humanity, creating space for growth that feels both supported and respectful.
Registered Psychologist
Relational | Empowerment-focused | Trauma-aware
Anabelle supports children and adults through:
Anabelle works alongside individuals with warmth, curiosity, and a deep respect for each person’s inner world. As a psychologist, she supports both children and adults to strengthen emotional awareness, build resilience, and develop healthier relationships with themselves and others.
Her therapeutic style is tailored and responsive, integrating approaches such as CBT, DBT, and Circle of Security to meet the unique needs of each client. Anabelle places strong emphasis on empowerment—helping people understand their patterns, reconnect with their values, and develop tools that support lasting change.
Anabelle’s work is grounded in safety, collaboration, and trust. She believes therapy is not about fixing people, but about creating space for insight, growth, and meaningful connection—supporting individuals to move forward with greater confidence and emotional clarity.
Occupational Therapist
Functional independence | Strengths-based | NDIS-focused
Brandon supports individuals through:
Brandon’s work centres on helping people build skills that translate into real, everyday independence. As an Occupational Therapist, he partners with individuals, families, and carers to identify what matters most in daily life and then builds practical pathways toward those goals.
His approach is client-centred and evidence-based, grounded in collaboration and respect for each person’s strengths, environment, and pace. Brandon understands that meaningful outcomes are rarely achieved in isolation, so he works closely with support networks to ensure strategies are realistic, sustainable, and supportive of long-term participation.
Through the NDIS, Brandon supports people to increase autonomy, confidence, and engagement in daily routines. His work is guided by a belief that independence is not about doing everything alone—it’s about having the right supports, skills, and systems in place to live with choice and dignity.
Registered Psychologist | PBS
Bilingual | Assessment-focused | Person-centred
Natalie supports children and adults through:
Natalie is a bilingual psychologist (English/Spanish) with extensive experience supporting individuals across the lifespan. Her work spans assessment and therapy, with a particular interest in forensic psychology and complex presentations.
She combines evidence-based practice with creativity and flexibility, tailoring interventions to each person’s needs, culture, and goals. Natalie’s approach is grounded in collaboration, ensuring clients feel understood, supported, and actively involved in their care.
Through thoughtful assessment and therapeutic intervention, Natalie supports individuals to build insight, resilience, and meaningful change.
Speech-Language Pathologist
Rehabilitation-focused | Goal-driven | Community-oriented
Edric supports individuals through:
Edric’s practice is centred on helping people reconnect—both with their communication and with their communities. Working with adults and children, he has a strong interest in stroke rehabilitation and supporting individuals through the process of rebuilding communication skills.
His approach is practical and goal-focused, ensuring therapy remains relevant to everyday life. Edric collaborates closely with clients and families to identify meaningful outcomes and develop strategies that support confidence, participation, and independence.
Edric finds deep fulfilment in witnessing people regain their voice and reconnect with others. His work is guided by respect, patience, and a belief in each person’s capacity for recovery and growth.
Positive Behaviour Support Practitioner & Registered Counsellor
Trauma-informed | Neuroscience-integrated | Relational
Heather supports individuals through:
Heather is an accomplished Behaviour Support Practitioner with over 20 years of experience supporting children and families. Her work integrates neuroscience, psychological theory, and trauma-informed practice to address complex presentations including attachment trauma, neurodevelopmental differences, and psychosocial disability.
Heather’s approach is collaborative and whole-person focused, ensuring behaviour support plans reflect both evidence and lived experience. She works closely with families and support networks to build strategies that enhance emotional wellbeing, safety, and functional independence.
Her commitment to holistic care ensures individuals receive support that honours identity, relationships, and long-term quality of life.
Speech-Language Pathologist
Communication | Connection | Technology-enhanced
Charbel supports children and adults through:
Charbel’s work is driven by a passion for helping people connect more fully with the world around them. As a Speech-Language Pathologist, he supports both paediatric and adult clients to strengthen communication, social interaction, and participation in daily life.
Since 2022, Charbel has worked across diverse settings, tailoring therapy to each person’s goals, strengths, and communication style. He has a particular interest in integrating technology into therapy, using innovative tools to enhance engagement and outcomes.
Charbel brings curiosity and creativity into his practice, believing communication is not just about words, but about connection, confidence, and belonging. His approach supports individuals to express themselves more clearly and engage meaningfully with others across home, school, work, and community environments.
Positive Behaviour Support Practitioner
Positive Behaviour Support Practitioner
Positive Behaviour Support Practitioner
Positive Behaviour Support Practitioner
Casual Allied Health Assistant
Paediatric Occupational Therapist
Neurodiversity-affirming | Strengths-based | Mental health-focused
Joana supports children, adolescents, and adults through:
Joana is a Senior Occupational Therapist with a strong commitment to neurodiversity-affirming practice. She works with children, adolescents, and adults experiencing complex emotional and behavioural needs, including bipolar affective disorder and other mental health conditions.
Her experience spans a range of developmental and neurodevelopmental presentations, including autism, ADHD, and Down syndrome. Joana’s clinical focus includes building fine motor, cognitive, sensory, and emotional regulation skills to support participation in everyday life.
Joana is particularly passionate about peer-mediated, client-centred, and strengths-based approaches. Her work supports individuals of all ages to increase social inclusion, functional independence, and overall quality of life.
Psychologist | Managing Director – Affective Care & Affective Health Services
Humanistic | Systems-led | Clinically grounded
Rita supports individuals, families, and communities through:
Rita works at the intersection of psychology, leadership, and purpose-driven care. As a psychologist and Managing Director, she brings both clinical depth and strategic clarity to every layer of service delivery at Affective Care and Affective Health Services. Her work is grounded in the belief that systems should adapt to people—not the other way around.
With a strong clinical foundation and a humanistic leadership style, Rita ensures that psychological therapy, allied health, and in-home supports remain emotionally intelligent, ethical, and genuinely person-centred. She leads teams with integrity, cultivating cultures of safety, reflection, and excellence so that practitioners can deliver their best work and clients can experience care that feels respectful and empowering.
Rita’s approach bridges therapeutic insight with organisational vision. She understands that sustainable outcomes require both skilled clinicians and well-designed systems. Through thoughtful leadership and clinical oversight, she supports services that respond to complexity with compassion, accountability, and innovation—creating meaningful, long-term impact for individuals, families, and the broader community.
Registered Psychologist
Humanistic | Systems-led | Clinically grounded
