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Addressing Concerns with a smile

Understanding the Cost and Value of PBS Services in the NDIS: Addressing Concerns with a Smile

Imagine you’re buying a super-duper toy that promises to light up, sing, and maybe even dance a little jig. You’re excited, but when you get the bill, it feels like you’ve paid for a whole toy store! That’s how some folks feel about Positive Behaviour Support (PBS) services under the National Disability Insurance Scheme (NDIS) in Australia. PBS is meant to help people with disabilities have better relationships, but there’s a bit of grumbling about costs and whether it’s worth it. Let’s unpack this like a big, colourful toy box—exploring what participants think, what providers bring to the table, and how Affective Care swoops in with its expert team to save the day. 

What is Positive Behaviour Support (PBS)? A Fun Explanation 

Picture PBS as a friendly teacher for someone who finds life a bit tricky sometimes. It’s a special NDIS service that helps people with disabilities—especially those with big behaviours like emotional escalation or withdrawl—learn new ways to shine. Instead of saying “No, stop that!” PBS says, “Hey, let’s try this instead!” and gives a high-five when it works.  

Here’s how it rolls: 

Figuring Things Out: Experts look at why someone acts a certain way (like why your little brother hides your toys).

Making a Plan: They create a special map with fun steps to help, like teaching new skills or calming tricks.

Teamwork Time: The person, their family, and helpers all work together to follow the map.

Checking In: They tweak the plan to keep it awesome.

PBS lives in the “Improved Relationships” part of NDIS plans, helping everyone get along better. It’s like a superhero sidekick for a happier life! 

Participant Worries: “Why So Expensive? Am I Being Tricked?” 

Now, let’s talk about the not-so-fun part: money. Some NDIS participants feel like they’re handing over their piggy bank for something that doesn’t seem big enough to match. On places like Reddit, people share stories—like one person who paid $1600 to mow a tiny lawn and wondered if PBS reports cost too much too. It’s like buying a lollipop and being charged for a candy castle!  

Here’s why some feel ripped off or confused: 

Mystery Bills: “What am I even paying for?” they ask. PBS involves detective work, planning, and check-ins, but if that’s not clear, it feels sneaky.

Big Job, Little Info: Participants might not know PBS is more than a quick fix—it’s a thoughtful process, not just a one-time chat. It requieres Could you add that this means working with other members of the team and not just the client 1:1

Value Vibes: If the plan doesn’t help fast, it’s like buying a toy that’s still in the box—cool, but not fun yet.

Participants just want to know their money’s doing something great, not disappearing into a magician’s hat! 

Providers: Some Superheroes, Some Still Learning 

On the flip side, providers are the grown-ups trying to make PBS work. The NDIS says they need to be registered and know their stuff, but not all are at the same superhero level. Imagine if Superman forgot how to fly—some providers might not have enough experience to make awesome plans. 

When providers aren’t top-notch: 

Plans Flop: The behaviour map might lead nowhere, leaving everyone grumpy.

Support Snooze: Families and helpers might not get the right training, like forgetting the rulebook for a game.

Trust Trouble: Participants think, “This isn’t worth my coins!” and feel let down.

A great provider needs skills sharper than a pencil to draw a plan that works—and that’s where experience counts. 

Affective Care: The Super Team Fixing the Frowns 

Enter Affective Care, a crew with a qualified psychologist leading the charge and staff who’ve been around the mental health block. Based on their website (affectivecare.com.au), they’re all about making PBS personal, clear, and worth every penny. Think of them as the toy-makers who ensure your dancing robot actually grooves! 

 Here’s how they tackle the worries: 

Custom Plans: Like building a Lego set just for you, they make PBS plans that fit each person’s quirks and dreams.

Whole-Heart Help: They don’t just stop behaviours—they dig into feelings and mental health, like fixing a toy AND adding extra sparkles.

No Secrets Here: They chat with participants and families, explaining costs and steps so it’s not a money mystery.

Keep It Rocking: They check the plan often, tweaking it like tuning a guitar to keep the music sweet.

With a psychologist at the helm and a team that knows the mental health ropes, Affective Care turns PBS into a high-five moment, not a head-scratch. 

How Affective Care Solves the Puzzle 

Let’s break it down like a yummy cookie recipe: 

Expert Bakers: Their psychologist and seasoned staff whip up plans that work, not half-baked ideas.

Extra Sprinkles: They help with feelings too, making outcomes stick like glue.

Show and Tell: Everyone’s in the loop, so no one feels tricked by a sneaky bill.

Worth It Vibes: Quality costs, but Affective Care makes sure it feels like a treasure chest, not a toll booth.

Participants get a service that’s clear, caring, and actually helps—bye-bye, rip-off blues! 

Summary: PBS Made Simple and Smiley 

Positive Behaviour Support (PBS) under the NDIS is a big deal for helping people with tricky behaviours live better lives. But some participants worry about costs and wonder if they’re getting a fair deal, especially if providers aren’t super experienced. Affective Care steps in with a psychologist-led team, making plans that fit, explaining everything, and adding mental health magic. It’s PBS that feels like a hug, not a huh? 

 

Start your care
journey with someone
who understands.

FAQ

It’s like a cool teacher for behaviours—helping folks with disabilities learn new tricks and skip the tantrums, all with a smile!The cool teacher shares their tricks and strategies with all those who will be working with and supporting their loved one.  

Sometimes it’s hard to see the work behind the scenes—like paying for a magic show but not spotting the rabbits! 

Pick a team like Affective Care who explains it all and makes sure you see the happy changes. It’s like getting a toy that actually works! 

They’ve got a brainy psychologist and a crew who know mental health like superheroes know capes—total care, total clarity! 

They sit you down like a VIP, chat about the plan, and make sure you’re nodding along—not left guessing! 

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Affective Care offers more than services. We bring genuine compassion and empathy to your NDIS and aged care journey, supporting your goals with kindness, respect and personalised care everyday.

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Your goals matter. Affective Care partners with you to build confidence, independence, and joy in your daily life through tailored NDIS and aged care support, always delivered with heart.

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Jessica Boumelhem

Jessica Boumelhem

Advanced Behaviour Support Practitioner | PBS Manager

NDIS-aligned | Systems-aware | Values-led

Jessica supports individuals and teams through:

Jessica brings over two decades of experience as an educator and a strong foundation in psychology to her role as an Advanced Behaviour Support Practitioner. As PBS Team Manager, she leads with clarity and accountability, ensuring practice aligns with both NDIS standards and ethical, person-centred care.

Her approach is holistic and collaborative, taking into account sensory, environmental, emotional, and relational factors that influence behaviour. Jessica works closely with individuals, families, and support teams to ensure behaviour support plans reflect personal values, lived experience, and real-world contexts.

Jessica’s leadership supports consistency, quality, and confidence across multidisciplinary teams. Her work ensures behaviour support is not just compliant, but compassionate, practical, and genuinely empowering.

Chady Aoun

Chady Aoun

Senior Psychologist and Behaviour Support Practitioner

Multidisciplinary | Assessment-driven | Governance-focused

Chady supports individuals through:

Chady is a highly experienced psychologist whose work spans both public and private sectors. At Affective Care, he delivers integrated behavioural and psychological services, supporting clients of all ages through assessment, therapy, and tailored intervention.

Known for his leadership within multidisciplinary teams, Chady brings structure, insight, and consistency to complex presentations. His expertise includes early intervention, rehabilitation, and complex case management, with a strong commitment to clinical governance and quality care.

Chady’s work is grounded in evidence-based practice and collaborative problem-solving. He supports individuals, families, and teams to navigate complexity with clarity, ensuring care remains ethical, coordinated, and effective.

Miray El-Hachem

Miray El-Hachem

Positive Behaviour Therapist & Registered Counsellor (ACA Level 2)

Holistic | Education-informed | Adolescent-focused

Miray supports individuals through:

Miray brings over 20 years of experience in education into her clinical work as a Positive Behaviour Therapist and Registered Counsellor. Her practice integrates behavioural science with a deep understanding of human development, particularly during adolescence.

She takes a holistic approach, blending structure with empathy to support individuals through behavioural challenges. Miray’s work is grounded in understanding the whole person—their environment, relationships, and emotional world.

Through compassion and insight, Miray supports individuals to develop self-awareness, regulation, and confidence. Her practice reflects a balance of science and humanity, creating space for growth that feels both supported and respectful.

Anabell Beattie-Bowers

Anabell Beattie-Bowers

Registered Psychologist

Relational | Empowerment-focused | Trauma-aware

Anabelle supports children and adults through:

Anabelle works alongside individuals with warmth, curiosity, and a deep respect for each person’s inner world. As a psychologist, she supports both children and adults to strengthen emotional awareness, build resilience, and develop healthier relationships with themselves and others.

Her therapeutic style is tailored and responsive, integrating approaches such as CBT, DBT, and Circle of Security to meet the unique needs of each client. Anabelle places strong emphasis on empowerment—helping people understand their patterns, reconnect with their values, and develop tools that support lasting change.

Anabelle’s work is grounded in safety, collaboration, and trust. She believes therapy is not about fixing people, but about creating space for insight, growth, and meaningful connection—supporting individuals to move forward with greater confidence and emotional clarity.

Brandon Boumelhem

Brandon Boumelhem

Occupational Therapist

Functional independence | Strengths-based | NDIS-focused

Brandon supports individuals through:

Brandon’s work centres on helping people build skills that translate into real, everyday independence. As an Occupational Therapist, he partners with individuals, families, and carers to identify what matters most in daily life and then builds practical pathways toward those goals.

His approach is client-centred and evidence-based, grounded in collaboration and respect for each person’s strengths, environment, and pace. Brandon understands that meaningful outcomes are rarely achieved in isolation, so he works closely with support networks to ensure strategies are realistic, sustainable, and supportive of long-term participation.

Through the NDIS, Brandon supports people to increase autonomy, confidence, and engagement in daily routines. His work is guided by a belief that independence is not about doing everything alone—it’s about having the right supports, skills, and systems in place to live with choice and dignity.

Natalie Soto

Natalie Soto

Registered Psychologist | PBS

Bilingual | Assessment-focused | Person-centred

Natalie supports children and adults through:

Natalie is a bilingual psychologist (English/Spanish) with extensive experience supporting individuals across the lifespan. Her work spans assessment and therapy, with a particular interest in forensic psychology and complex presentations.

She combines evidence-based practice with creativity and flexibility, tailoring interventions to each person’s needs, culture, and goals. Natalie’s approach is grounded in collaboration, ensuring clients feel understood, supported, and actively involved in their care.

Through thoughtful assessment and therapeutic intervention, Natalie supports individuals to build insight, resilience, and meaningful change.

Edric Limbo

Edric Limbo

Speech-Language Pathologist

Rehabilitation-focused | Goal-driven | Community-oriented

Edric supports individuals through:

Edric’s practice is centred on helping people reconnect—both with their communication and with their communities. Working with adults and children, he has a strong interest in stroke rehabilitation and supporting individuals through the process of rebuilding communication skills.

His approach is practical and goal-focused, ensuring therapy remains relevant to everyday life. Edric collaborates closely with clients and families to identify meaningful outcomes and develop strategies that support confidence, participation, and independence.

Edric finds deep fulfilment in witnessing people regain their voice and reconnect with others. His work is guided by respect, patience, and a belief in each person’s capacity for recovery and growth.

Heather Pinel

Heather Pinel

Positive Behaviour Support Practitioner & Registered Counsellor

Trauma-informed | Neuroscience-integrated | Relational

Heather supports individuals through:

Heather is an accomplished Behaviour Support Practitioner with over 20 years of experience supporting children and families. Her work integrates neuroscience, psychological theory, and trauma-informed practice to address complex presentations including attachment trauma, neurodevelopmental differences, and psychosocial disability.

Heather’s approach is collaborative and whole-person focused, ensuring behaviour support plans reflect both evidence and lived experience. She works closely with families and support networks to build strategies that enhance emotional wellbeing, safety, and functional independence.

Her commitment to holistic care ensures individuals receive support that honours identity, relationships, and long-term quality of life.

Charbel Azzi

Charbel Azzi

Speech-Language Pathologist

Communication | Connection | Technology-enhanced

Charbel supports children and adults through:

Charbel’s work is driven by a passion for helping people connect more fully with the world around them. As a Speech-Language Pathologist, he supports both paediatric and adult clients to strengthen communication, social interaction, and participation in daily life.

Since 2022, Charbel has worked across diverse settings, tailoring therapy to each person’s goals, strengths, and communication style. He has a particular interest in integrating technology into therapy, using innovative tools to enhance engagement and outcomes.

Charbel brings curiosity and creativity into his practice, believing communication is not just about words, but about connection, confidence, and belonging. His approach supports individuals to express themselves more clearly and engage meaningfully with others across home, school, work, and community environments.

Nisreen El-Saidi

Nisreen El-Saidi

Positive Behaviour Support Practitioner

Grace Boutros

Grace Boutros

Positive Behaviour Support Practitioner

Shayma Sadek

Shayma Sadek

Positive Behaviour Support Practitioner

Ali Bazzi

Ali Bazzi

Positive Behaviour Support Practitioner

Areeba Chaudhry

Areeba Chaudhry

Casual Allied Health Assistant

Joana Suh

Joana Suh

Paediatric Occupational Therapist

Neurodiversity-affirming | Strengths-based | Mental health-focused

Joana supports children, adolescents, and adults through:

Joana is a Senior Occupational Therapist with a strong commitment to neurodiversity-affirming practice. She works with children, adolescents, and adults experiencing complex emotional and behavioural needs, including bipolar affective disorder and other mental health conditions.

Her experience spans a range of developmental and neurodevelopmental presentations, including autism, ADHD, and Down syndrome. Joana’s clinical focus includes building fine motor, cognitive, sensory, and emotional regulation skills to support participation in everyday life.

Joana is particularly passionate about peer-mediated, client-centred, and strengths-based approaches. Her work supports individuals of all ages to increase social inclusion, functional independence, and overall quality of life.

Rita Dagher

Rita Dagher

Psychologist | Managing Director – Affective Care & Affective Health Services

Humanistic | Systems-led | Clinically grounded

Rita supports individuals, families, and communities through:

Rita works at the intersection of psychology, leadership, and purpose-driven care. As a psychologist and Managing Director, she brings both clinical depth and strategic clarity to every layer of service delivery at Affective Care and Affective Health Services. Her work is grounded in the belief that systems should adapt to people—not the other way around.

With a strong clinical foundation and a humanistic leadership style, Rita ensures that psychological therapy, allied health, and in-home supports remain emotionally intelligent, ethical, and genuinely person-centred. She leads teams with integrity, cultivating cultures of safety, reflection, and excellence so that practitioners can deliver their best work and clients can experience care that feels respectful and empowering.

Rita’s approach bridges therapeutic insight with organisational vision. She understands that sustainable outcomes require both skilled clinicians and well-designed systems. Through thoughtful leadership and clinical oversight, she supports services that respond to complexity with compassion, accountability, and innovation—creating meaningful, long-term impact for individuals, families, and the broader community.