Feedback
What happens once we receive your feedback?
Once we receive your feedback, we will get back to you via email or phone as soon as we can. A member of our Customer Service team will contact you to get further information and understanding. We aim to review your feedback and provide a report within 10 business days. If you feel unhappy about the outcome, you can contact us back, and we will get a member of our management team to review the complaint.
If you’re still dissatisfied with the outcome and wish to lodge a complaint to external agencies
Incident
Report an Incident
Media Enquiries
For interviews, quotes or other media requests, please email us at [email protected]
If you are deaf or have a hearing or speech impairment call us using the National Relay Service.
Contact Us
Telephone: 1300 615 193 Email: [email protected]
Disability services:
If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Quality and Safeguards Commission by:
Telephone: 1800 035 544
(free call from landlines)
or TTY 133 677. Interpreters can be arranged.
If you are in WA, you can make a complain to Health and Disability Services Complaints Office (HaDSCO)
Telephone: 1800 813 583
Email: [email protected]
Website: hadsco.wa.gov.au
Ageing Services: Aged Care Quality and Safety Commission
Allied Health: Health Care Complaints Commission
