Feedback & Complaints

Across all levels of our business, we are great listeners. It’s important to us to make sure we hear your feedback to help us improve and adapt to our community’s needs.

If you’d like to share your feedback or raise concerns, please reach out via email or phone. We pride ourselves on being super-responsive, so as soon as we’ve received your comments or requests, you’ll hear back from us within 24 hours.

What happens once we receive your feedback?

Once we receive your feedback, we will get back to you via email or phone as soon as we can. A member of our Customer Service team will contact you to get further information and understanding. We aim to review your feedback and provide a report within 10 business days. If you feel unhappy about the outcome, you can contact us back, and we will get a member of our management team to review the complaint.

If you’re still dissatisfied with the outcome and wish to lodge a complaint to external agencies

Disability services:

If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Quality and Safeguards Commission by:

Telephone: 1800 035 544

(free call from landlines)

or TTY 133 677. Interpreters can be arranged.

Complete online form

If you are in WA, you can make a complain to Health and Disability Services Complaints Office (HaDSCO)

Telephone: 1800 813 583

Email: mail@hadsco.wa.gov.au

Website: hadsco.wa.gov.au

Ageing Services: Aged Care Quality and Safety Commission

Allied Health: Health Care Complaints Commission