Report and Incident
Report an Incident for Immediate Response and Support
Communication between our clients, their carers, and our team is critical to providing excellent support. Should an incident occur, we ask that you report it immediately, and this gives us the opportunity to act swiftly for the security and comfort of all involved.
To assist you, it’s essential to understand what an incident is. Unfortunately, accidents can happen, and, as humans, errors can occur in our systems. To us, an incident is any occurrence that can potentially cause harm to a person or property or has already caused harm or injury to a person under our care or resulted in the loss or damage to property.
Incident
Report an Incident
Media Enquiries
For interviews, quotes or other media requests, please email us at [email protected]
If you are deaf or have a hearing or speech impairment call us using the National Relay Service.
Contact Us
Telephone: 1300 615 193 Email: [email protected]
What happens once we receive your Incident communication?
We aim to review any incidents within 2 working days. We may contact you to seek additional information.
If a registered disability provider or an approved home care provider is connected to the client’s account, Affective Care will forward the incident details to the registered or approved provider for review and investigation.
