Terms and Conditions – Affective Care

1. Terms of Use

By accessing and using this website (the “Website”), you agree to comply with these Terms of Use. The Website refers to all web pages and content found on www.affectivecare.com.au (the “Domain”).

This Website is the property of Affective Care Pty Ltd and its related entities (“Affective Care”). Maintenance and updates to the Website are performed by Affective Care or its authorised providers.

Amendments

Affective Care reserves the right to update, revise, or remove these Terms of Use at any time. Your continued use of the Website constitutes acceptance of the amended terms. If you do not agree, you should discontinue use immediately.

Intellectual Property

All Website content, including text, images, graphics, and design, is the intellectual property of Affective Care unless otherwise stated. No content may be copied, adapted, reproduced, or distributed without prior written consent.

Prohibited Conduct

You must not use the Website to:

Publish unlawful, defamatory, offensive, or misleading material.
Harass, abuse, or impersonate others.
Upload viruses or harmful code.
Engage in unauthorised advertising, spamming, or solicitation.

Affective Care may suspend or terminate access to the Website without notice if these terms are breached.

Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of NSW courts.

2. Privacy Policy

Affective Care respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Collection of Personal Information

We may collect personal and sensitive information, including:

Name, contact details, and addresses.
Health information, care needs, or financial information (where required for service delivery).
Communication records, online enquiries, and usage of our Website.

Purpose of Collection

We collect information to:

Deliver NDIS, aged care, and health-related services.
Process enquiries, bookings, and payments.
Comply with NDIS and government reporting requirements.
Improve service delivery and user experience.

Storage and Security

We take reasonable steps to ensure your data is accurate, secure, and protected against misuse or unauthorised access. Data may be stored electronically in secure systems, with appropriate safeguards such as encryption and firewalls.

Disclosure of Information

Personal information may be disclosed:

To trusted service providers engaged by Affective Care.
When required by law, government, or regulatory agencies (e.g., NDIS Quality and Safeguards Commission).
With your consent.

Access and Complaints

You may request access to or correction of your personal information by contacting us at [email protected] or 1300 615 193. If you have a privacy complaint, we will investigate and respond in accordance with the Privacy Act.

3. Cookies

Our Website uses cookies to enhance user experience and collect non-identifiable information such as:

Browser type, device, IP address, and pages visited.
Website usage trends and analytics.

You can disable cookies via your browser settings, but some Website functions may not operate as intended. Cookies do not usually identify you personally unless combined with other information provided to us.

4. Disclaimer

The information on this Website is provided for general informational purposes only. It is not a substitute for professional medical, legal, or financial advice.

Limitation of Liability

While Affective Care strives to ensure the accuracy and currency of content, we make no guarantees. To the fullest extent permitted by law:

We disclaim liability for any errors, omissions, or inaccuracies.
We are not responsible for damages or losses resulting from reliance on Website content, linked websites, or harmful code/viruses.

Indemnity

You agree to indemnify Affective Care, its officers, employees, and contractors against all claims, costs (including legal costs), or losses arising from:

Your use of this Website.
Your breach of these Terms of Use.

Services and Invoicing

All services are provided in line with NDIS Pricing Arrangements and relevant aged care legislation. Invoices will reflect services delivered, with cancellation policies consistent with NDIS rules (24 hours’ notice required). Refunds and adjustments will be managed in compliance with consumer law.