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NDIS Plan Implementation Checklist

Receiving a new NDIS plan is an important step, but knowing how to use it can take time.

Many participants, families and carers feel relieved when their plan is approved, but still have questions about NDIS plan implementation, funding categories, provider choices and what to do next.

This NDIS plan implementation checklist is designed to help you understand the first steps after receiving a new NDIS plan.

It can support you to read your plan, check your goals, understand your NDIS funding, prepare for your NDIS plan implementation meeting and start using your supports with more clarity.

You may be asking:

  • What should I do after receiving my NDIS plan?
  • How do I start using my NDIS funding?
  • Who can help me choose NDIS providers?
  • What should I ask at my NDIS plan meeting?
  • How do I track my NDIS budget and service agreements?

 

If you are new to the scheme, it may help to first understand the National Disability Insurance Scheme (NDIS) and how it supports eligible people living with disability in Australia.

This guide helps you use an NDIS plan checklist to organise your plan, choose providers, review agreements, track records, and avoid common implementation mistakes.

The goal is simple: to help you turn your approved NDIS plan into practical everyday support that connects with your goals, needs, funding and daily life.

This NDIS plan implementation checklist is general information only. For advice about your individual NDIS plan, speak with your my NDIS contact, LAC, support coordinator, plan manager or provider.

 

Quick answer of NDIS Plan implementation

 

Quick Answer: What Should You Do After Getting Your NDIS Plan?

After your NDIS plan is approved, the next step is to understand what is included and start setting up the supports you need. 

A simple NDIS plan implementation checklist may include: 

  • Read your approved NDIS plan carefully
  • Prepare for your NDIS plan implementation meeting
  • Understand your NDIS funding categories
  • Check how your plan is managed
  • Match your supports to your NDIS goals
  • Choose suitable NDIS providers
  • Review service agreements before signing
  • Track your spending from the beginning
  • Keep evidence, reports, and progress notes 
  • Prepare early for your next plan review or reassessment

 

This new NDIS plan checklist can be especially helpful if this is your first plan, your funding has changed or you are setting up new supports.

 

NDIS Plan Implementation

 

What is NDIS Plan Implementation?

NDIS plan implementation means putting your approved NDIS plan into action.

It is the process of understanding what is included in your plan, how your funding can be used and what steps you need to take to begin receiving supports. 

After a plan is approved, the funding is available, but supports usually do not start automatically.

You may need to read through your plan, understand your goals, check your funded support categories, contact providers, arrange service agreements and decide how appointments or services will be delivered. 

Plan Implementation May Include

  • Understanding your goals
  • Checking what supports are funded
  • Choosing how supports will be delivered
  • Deciding which providers to contact
  • Setting up service agreements
  • Organising invoices and payment processes 
  • Monitoring your budget 
  • Keeping records for future plan reviews or reassessments 

 

Good NDIS plan implementation helps you move from having funding on paper to receiving practical support in daily life.

It can help reduce confusion, prevent delays and make it easier to choose providers who understand your needs, preferences and goals.

It can also help you use your funding more carefully, so your supports are planned across the full length of your plan. 

For some participants, this process may be supported by: 

  • A Local Area Coordinator
  • Your NDIS contact 
  • A support coordinator
  • A plan manager
  • A family member or carer
  • A trusted provider

 

You do not have to work everything out at once. The most important thing is to take clear, practical steps and ask questions when something is unclear.

A simple NDIS plan implementation checklist can help you stay organised, understand what to do next and turn your approved plan into supports that make a real difference in everyday life.

Start Using Your NDIS Plan With Confidence
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NDIS Plan Implementation Meeting

 

What is an NDIS Plan Implementation Meeting?

An NDIS plan implementation meeting is a meeting that helps you understand your new plan and how to start using it. 

This meeting may be especially useful if you have received your first NDIS plan, if your new plan is very different from your previous one or if you are unsure how to use your funding. 

A plan implementation meeting may help you understand: 

  • What is included in your plan
  • What supports your funding may be used for
  • How your NDIS funding is structured
  • How your plan is managed
  • How to find and choose providers
  • How to keep your budget on track
  • When registered providers may be required
  • Who to contact if you need help

 

You may choose to attend the meeting with a family member, carer, nominee, advocate or another trusted support person.

It can be helpful to write down questions before the meeting so you feel more prepared.

 

Questions to ask at your NDIS Plan Implementation Meeting

 

Questions to Ask at Your NDIS Plan Implementation Meeting

Your plan implementation meeting is a good time to ask clear, practical questions. 

You may want to ask: 

  • What supports can I buy with my funding?
  • Which supports are flexible and which arestated?
  • How is my funding structured?
  • What are my funding periods?
  • How do I keep my NDIS budget on track?
  • Do I need to use registered NDIS providers?
  • How do I find suitable providers?
  • How do I choose between providers?
  • How will my providers be paid?
  • What should I do if I cannot find a provider?
  • What happens if my needs change?
  • Who should I contact if I am unsure?
  • What records should I keep for my next plan review?

 

These questions can help you understand how to use your NDIS plan in a practical way. 

If something in your plan does not make sense, ask for it to be explained in plain language. You have the right to understand your supports, funding and options.

 

Step 1 Read your approved NDIS Plan carefully

 

Step 1: Read Your Approved NDIS Plan Carefully 

The first step in any NDIS plan setup checklist is to read your approved plan from start to finish. 

You do not need to understand every detail straight away, but it helps to become familiar with the main sections. 

Check

  • Your name and personal details
  • Your plan start and end dates 
  • Your NDIS goals
  • Your support budgets
  • Any stated supports
  • How your plan is managed
  • Your NDIS contact details 
  • Any information about plan implementation or check-ins

 

Your NDIS goals are important because your supports should connect with them.

For example, if your goal is to build independence at home, supports may relate to personal care, daily routines, therapy, skill building or home and living options. 

If your goal is to participate more in the community, supports may include social and community participation, transport-related support or capacity-building activities. 

Reading your plan carefully can also help you identify questions early.

If anything feels unclear, write it down and bring it to your plan implementation meeting or speak with your support coordinator.

Moreover, Families supporting younger participants may also find our guide to NDIS for children and young people helpful when planning early supports, therapy, daily routines and long-term goals.

 

Step 2 Understand your NDIS Funding Categories

 

Step 2: Understand Your NDIS Funding Categories 

A key part of learning how to use your NDIS plan is understanding your funding categories. 

NDIS funding may be grouped into support budgets. These can include Core Supports, Capacity Building Supports, Capital Supports and Recurring Supports.

Not every participant will have funding in every category because each plan is based on individual needs. 

Core Supports Checklist 

Core Supports usually help with everyday disability-related needs. 

This may include support with: 

  • Personal care
  • Daily living tasks
  • Household activities
  • Community participation
  • Consumables
  • Transport-related support was included 

 

Your Core Supports may help you maintain daily life and participate in activities connected to your goals. 

Checklist questions: 

  • What daily supports do I need first? 
  • Which supports help me stay safe and well? 
  • Do I need support at home, in the community or both?
  • How often will I need these supports?
  • Are these supports flexible, as stated in my plan? 

Capacity Building Supports Checklist 

Capacity Building Supports are designed to help you build skills, independence and confidence over time. 

This may include supports such as: 

  • Therapy services
  • Improved daily living supports
  • NDIS Support coordination
  • Behaviour Support where funded 
  • Employment-related supports
  • Improved relationships
  • Improved health and wellbeing
  • Skill-building supports

Checklist questions: 

  • Which supports connect to my goals?
  • Do I need therapy reports or assessments?
  • Which providers should I contact first?
  • How often should I attend appointments?
  • What progress should be reviewed over time?

Capital Supports Checklist 

Capital Supports usually relate to higher-cost disability-related items. 

This may include: 

  • Assistive technology
  • Equipment
  • Home modifications
  • Vehicle modifications where approved
  • Specialist disability-related items

 

Capital Supports may be more specific and may require quotes, reports or approvals before purchase. 

Checklist questions: 

  • Is the support clearly listed in my plan?
  • Do I need a quote or assessment?
  • Is this funding stated for a specific item? 
  • Who can help me organise the evidence? 
  • What steps are required before purchase? 

Recurring Supports Checklist 

Recurring Supports may be included for regular ongoing supports, depending on the participant’s plan. 

Checklist questions: 

  • Do I understand how this funding is scheduled?
  • How often is the support expected to happen?
  • Who will deliver the support?
  • How will I track the use of this funding?

 

Understanding your NDIS funding categories can help you avoid using funding in the wrong way and make better decisions about providers and supports.

 

Step 3 Check how your NDIS Plan is managed

 

Step 3: Check How Your NDIS Plan Is Managed 

Your plan management type affects how providers are paid and how financial records are managed. 

Your plan may be: 

  • NDIA-managed
  • Plan-managed
  • Self-managed
  • or a combination of these

NDIA-Managed Plan Checklist 

If your plan is NDIA-managed, the NDIA pays your providers directly.

This usually means you need to use registered NDIS providers for those supports. 

Checklist questions: 

  • Which parts of my plan are NDIA-managed?
  • Do I need registered providers?
  • How will service bookings or claims be handled?
  • Who can help me find providers?

Plan-Managed NDIS Checklist 

If your plan is plan-managed, a plan manager helps process invoices and track spending.

This can give participants more support with payment admin while still allowing access to a wider range of providers in many situations. 

Checklist questions: 

  • Have I chosen a plan manager?
  • How do I send invoices to my plan manager?
  • Will I receive monthly spending reports?
  • How will I know if I am underspending or overspending?
  • Who do I contact if an invoice looks incorrect?

Self-Managed NDIS Checklist 

If your plan is self-managed, you or your nominee manage payments, invoices and records. 

Self-management can offer flexibility, but it also comes with more responsibility. 

Checklist questions: 

  • Do I understand what supports I can claim? 
  • Do I have a system for invoices and receipts?
  • Do I understand record-keeping requirements?
  • Can I track spending across the plan period?
  • Do I know where to get help if I am unsure?

 

Your plan may use different management types for different parts of your funding.

For example, one support category may be plan-managed while another is NDIA-managed.

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Step 4 Match your Supports to your NDIS Goal

 

Step 4: Match Your Supports to Your NDIS Goals 

Your NDIS goals help guide how your supports are used. 

A strong NDIS goals and supports checklist can help you connect funding to real-life outcomes. 

For example: 

For example, independence at home may involve personal care, domestic assistance, occupational therapy or daily living skill development.

Social participation goals may include community access, group activities or supported social programs.

Emotional wellbeing or home and living goals may involve psychology, counselling, Positive behaviour support, support coordination, SIL, SDA, home modifications or related assessments, depending on your plan and circumstances.

Before booking a service, Ask

  • Which goal does this support connect to?
  • How will this support help me in daily life?
  • Is this support included in my plan?
  • Is this the right provider for my needs?
  • How will we measure progress?

 

Step 5 Choose the right NDIS Provider

 

Step 5: Choose the Right NDIS Providers 

Choosing providers is one of the most important parts of NDIS plan implementation. 

A good NDIS provider checklist can help you compare options before making a decision. 

When Choosing Providers, Consider

  • Do they understand your disability-related support needs?
  • Do they provide the service you need?
  • Are they available when you need support?
  • Do they communicate clearly?
  • Do they respect your goals, culture, and preferences? 
  • Are they transparent about costs?
  • Can they provide reports or progress updates if needed?
  • Do they explain cancellations, travel, and service expectations clearly? 
  • Do you feel comfortable asking questions?

 

You may also want to ask whether the provider works with participants who have similar support needs.

For example, some providers may have experience in psychosocial disability, autism, complex behaviour support, therapy, supported accommodation, personal care or community participation. 

The right provider should not only deliver a service. They should help you feel respected, informed and involved in decisions about your support.

If you are looking for local support, our guide to the best NDIS provider near Campsie can help you understand what to look for when choosing disability support services close to home.

 

Step 6 Review Service Agreements Before you sign

 

Step 6: Review Service Agreements Before You Sign 

A service agreement explains what support will be provided and how the provider will deliver it. 

A clear NDIS service agreement checklist can help you understand what you are agreeing to. 

Before Signing, Check

  • What support will be provided?
  • How often will the service happen?
  • What is the hourly rate or service cost?
  • Are there travel charges?
  • Are there cancellation fees?
  • Are report writing or non-face-to-face charges included? 
  • What are the provider’s responsibilities?
  • What are your responsibilities?
  • How can you change or end the agreement?
  • Who should you contact with questions or concerns?

 

A service agreement should be explained in a way you can understand.

You can ask a family member, friend, support coordinator, recovery coach or advocate to help you review it. 

Do not feel pressured to sign if you are unsure. It is reasonable to ask questions before agreeing to services.

 

Step 7 Track your NDIS Budget from the Beginning

 

Step 7: Track Your NDIS Budget From the Beginning 

Budget tracking is one of the best ways to avoid problems later in the plan period. 

An NDIS budget tracking checklist can help you monitor whether your funding is being used at the right pace. 

Track: 

  • Invoices
  • Service dates
  • Provider names
  • Support categories used
  • Spending by month
  • Unused funding
  • Supports that have not started yet
  • Supports that are no longer needed
  • Reports or evidence received

 

If you are plan-managed, ask your plan manager for regular reports. These reports can help show how much funding has been used and how much is left. 

If you are self-managed, keep a clear record of invoices, receipts and claims. 

If you are NDIA-managed, you can still keep your own notes about services, bookings and supports received. 

Budget tracking helps you notice issues early. For example, you may find that therapy funding is being used too quickly, or that some supports have not started even though the plan has been active for several months.

Step 8 Keep evidence and progress notes from day one

 

Step 8: Keep Evidence and Progress Notes From Day One 

Keeping evidence from the beginning can make future plan reassessments easier. 

An NDIS evidence checklist may include: 

  • Therapy reports
  • Provider progress notes
  • Support worker observations
  • Goal progress updates
  • Incident records where relevant
  • Emails or written updates from providers
  • Family or carer notes
  • Changes in support needs
  • Examples of unmet needs
  • Records of service gaps
  • Quotes or assessments for equipment
  • Reports for home and living supports

 

NDIS Evidence and Reports is not only useful at the end of a plan. It can help you understand what is working, what needs to change and what supports may be needed in future. 

For example, if a participant’s support needs increase, reports and daily records can help explain what has changed.

If a participant is making progress, provider notes can show how supports are helping them build independence. 

Good record-keeping supports clearer conversations with providers, support coordinators and NDIS contacts.

 

Step 9 Know when to ask help

 

Step 9: Know When to Ask for Help 

You do not need to manage NDIS plan implementation alone. Different people may be able to help at different stages. 

Your my NDIS Contact 

Your my NDIS contact can help explain parts of your plan and answer questions about implementation. 

Local Area Coordinator 

A Local Area Coordinator may help you understand your plan, connect with community supports and prepare for plan discussions. 

Support Coordinator 

If you have support coordination in your plan, a support coordinator may help you connect with providers, understand options, coordinate services and respond to changes. 

An NDIS support coordinator checklist may include: 

  • Helping you understand your plan
  • Identifying provider options 
  • Connecting services to goals
  • Supporting service agreements
  • Helping resolve provider issues
  • Preparing for reassessments
  • Coordinating multiple supports

Plan Manager 

A plan manager can help process invoices, track spending and provide budget reports. 

An NDIS plan manager checklist may include: 

  • Invoice processing
  • Monthly spending reports
  • Provider payment support
  • Budget tracking
  • Explaining spending patterns

Providers 

Providers can help deliver supports, provide progress updates and explain how services connect to your goals. 

Advocates 

An advocate may be helpful if you need support to understand your rights, communicate concerns or make decisions. 

Asking for help early can prevent confusion from becoming a bigger issue.

 

Step 10 prepare for your next NDIS Plan review

 

Step 10: Prepare for Your Next NDIS Plan Review Early 

Plan review preparation should not be left until the final weeks of your plan. 

A strong NDIS plan review preparation checklist starts from day one. 

Keep track of: 

  • What supports worked well
  • What supports did not work
  • Any unmet needs
  • Changes in disability-related support needs
  • Changes in living situation
  • Changes in informal supports
  • Reports from therapists
  • Provider progress summaries
  • Risks or incidents
  • Goals that have been achieved
  • Goals that still need support

 

You may also want to review your goals every few months. This can help you check whether your current supports still match your life. 

If a provider is supporting you regularly, ask whether they can provide a progress summary before your next reassessment. 

This can help explain how the support has helped and whether it is still needed.

Download Your NDIS Plan Review Evidence Checklist
Prepare for your next NDIS review with a simple checklist.

Downloadable NDIS Plan Implementation Checklist

 

Downloadable NDIS Plan Implementation Checklist 

A downloadable NDIS plan implementation checklist can help participants, families and carers feel more organised after receiving a new plan.

It can make the next steps easier to understand by showing what to check, what to ask and what to record. 

Checklist section 

What it can include 

Plan details 

Participant name, NDIS number, plan dates and key contact information. 

Plan start and end dates 

A clear record of when the plan begins, when it ends and when review preparation should start. 

My NDIS contact details 

Contact details for your my NDIS contact, Local Area Coordinator or other relevant support person. 

Plan implementation meeting questions 

Questions about funding, providers, service agreements, plan management and using the plan correctly. 

Funding categories 

A simple breakdown of Core Supports, Capacity Building Supports, Capital Supports and any other funding in the plan. 

Plan management type 

Whether the plan is NDIA-managed, plan-managed, self-managed or a combination of these. 

Provider shortlist 

A list of possible providers, their services, availability, location and contact details. 

Service agreement questions 

Questions about fees, cancellation rules, travel charges, report writing costs and responsibilities. 

Budget tracking table 

Space to track invoices, spending, remaining funds and whether funding is being used too quickly or too slowly. 

Evidence and report checklist 

A place to record therapy reports, progress notes, support records, family notes and provider updates. 

Review preparation notes 

Notes about what is working, what has changed, unmet needs and what may need to be discussed at the next reassessment. 

A checklist is especially useful for participants and families in different situations: 

Situation 

Why the checklist can help 

Using your first NDIS plan 

It gives you a clear starting point when everything feels new. 

Changing providers 

It helps you compare options and ask the right questions before making a decision. 

Starting therapy supports 

It helps you track referrals, appointments, reports and progress. 

Setting up daily living supports 

It keeps routines, support hours, provider details and service expectations organised. 

Working with a plan manager 

It helps you follow spending reports, invoices and remaining funding. 

Working with a support coordinator 

It gives you a shared record of goals, providers, actions and next steps. 

Preparing for future plan reassessment 

It helps you collect evidence early instead of waiting until the end of the plan. 

Supporting a family member or participant 

It helps everyone stay clear about what has been done and what still needs attention. 

Common mistakes to avoid

 

Common Mistakes to Avoid When Implementing Your NDIS Plan 

Many plan implementation challenges happen because important steps are missed early.

This is very common, especially for participants and families who are using an NDIS plan for the first time or trying to understand a new plan with changed funding. 

Common mistakes include: 

  • Not reading the plan carefully before booking supports
  • Not checking plan dates, goals, and funding categories 
  • Not asking questions at the NDIS plan implementation meeting
  • Waiting too long to contact providers
  • Choosing providers without checking whether they are the right fit
  • Signing service agreements without reviewing the details
  • Not checking cancellation rules, travel charges or report writing costs
  • Not tracking the budget from the beginning
  • Not keeping invoices, service notes, or progress updates 
  • Using supports without linking them to NDIS goals
  • Not asking for help when something feels unclear
  • Leaving plan review preparation too late

 

Common mistakes include booking supports before reading the plan properly, missing plan dates or funding details, not asking questions during the plan implementation meeting and waiting too long to contact providers.

Service agreements should also be checked carefully, including fees, cancellation rules, travel charges and responsibilities.

It is also important to track your budget from the beginning and keep invoices, service notes and progress updates.

Taking time to ask questions, keep records and use a clear checklist can make plan implementation easier.

KEY POINTS

  • Read and understand your new NDIS plan
  • Check funding categories and plan management
  • Choose providers and review agreements
  • Track spending, evidence and progress notes

How affective care can support for NDIS Plan

 

How Affective Care Can Support Your NDIS Plan Implementation 

At Affective Care, we understand that using a new NDIS plan is not just an administrative task.

It is about turning funding into support that feels useful, respectful and connected to real life. 

Our approach is emotionally-centred, participant-first and focused on helping people living with disability feel heard, understood and supported. 

Affective Care may support participants and families through: 

  • Daily living support
  • Therapy services
  • Personal care
  • Community participation
  • Accommodation support
  • Supported Independent Living
  • Short-Term Accommodation
  • Medium-Term Accommodation
  • Telehealth services
  • Support that connects with participant goals

 

We take time to understand the person behind the plan. This means looking at goals, preferences, routines, communication needs, family context and support requirements. 

Our team can help participants and families feel more confident about the next steps by offering clear communication, respectful support and practical guidance. 

We do not make funding decisions, replace the NDIA or guarantee NDIS outcomes.

Our role is to provide participant-centred support that helps people use their plans in ways that support safety, independence, wellbeing and choice.

 

Start using your NDIS Plan with confidence

 

Final Thoughts: Start Using Your NDIS Plan With Confidence 

An approved NDIS plan is an important step, but the real value comes from how the plan is used in daily life. 

A clear NDIS plan implementation checklist can help you understand your funding, prepare for your plan implementation meeting, choose providers, review service agreements, track your budget and keep evidence for future reviews. 

You do not need to have every answer straight away. Start by reading your plan carefully, asking questions, understanding your funding and choosing providers who respect your goals and preferences. 

With the right support and clear steps, your NDIS plan can become more than a document.

It can become a practical pathway to daily support, greater independence and a better quality of life. 

At Affective Care, we are here to help participants, families and carers take the next step with clarity, care and confidence. 

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FAQ

An NDIS plan implementation checklist is a practical list of steps to help you start using your approved plan. It can help you read your plan, prepare questions, choose providers, review service agreements, track spending and keep evidence for future reviews.

After getting your NDIS plan, read it carefully, prepare for your plan implementation meeting, understand your funding categories, check how your plan is managed, choose suitable providers, review service agreements and start tracking your budget and support outcomes.

An NDIS plan implementation meeting is a meeting with your my NDIS contact after your plan is approved. It helps you understand your plan, ask questions, learn how to use your funding and begin setting up your supports.

A plan implementation meeting may be offered after your plan is approved, but you can decide whether to attend. Many participants find it helpful, especially when it is their first plan or when the new plan includes major changes.

You can ask what supports your funding can buy, how to keep your budget on track, how to find providers, when registered providers may be needed, how your supports are paid and what records you should keep.

Start by matching providers to your goals, support needs, funding category and plan management type. Ask about experience, availability, pricing, cancellation rules, communication, cultural safety and whether they can deliver supports in a way that suits you.

A service agreement is useful because it explains what support will be provided, how much it costs, cancellation rules, responsibilities and how changes are handled. It helps both the participant and provider understand what has been agreed.

Track your NDIS budget by checking invoices, reviewing provider charges, monitoring spending against plan dates and asking your plan manager for regular reports if your plan is plan-managed. Budget tracking helps reduce overspending, underspending and service.

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Trusted Partner in Your Life Journey

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Affective Care offers more than services. We bring genuine compassion and empathy to your NDIS and aged care journey, supporting your goals with kindness, respect and personalised care everyday.

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Jessica Boumelhem

Jessica Boumelhem

Advanced Behaviour Support Practitioner | PBS Manager

NDIS-aligned | Systems-aware | Values-led

Jessica supports individuals and teams through:

Jessica brings over two decades of experience as an educator and a strong foundation in psychology to her role as an Advanced Behaviour Support Practitioner. As PBS Team Manager, she leads with clarity and accountability, ensuring practice aligns with both NDIS standards and ethical, person-centred care.

Her approach is holistic and collaborative, taking into account sensory, environmental, emotional, and relational factors that influence behaviour. Jessica works closely with individuals, families, and support teams to ensure behaviour support plans reflect personal values, lived experience, and real-world contexts.

Jessica’s leadership supports consistency, quality, and confidence across multidisciplinary teams. Her work ensures behaviour support is not just compliant, but compassionate, practical, and genuinely empowering.

Chady Aoun

Chady Aoun

Senior Psychologist and Behaviour Support Practitioner

Multidisciplinary | Assessment-driven | Governance-focused

Chady supports individuals through:

Chady is a highly experienced psychologist whose work spans both public and private sectors. At Affective Care, he delivers integrated behavioural and psychological services, supporting clients of all ages through assessment, therapy, and tailored intervention.

Known for his leadership within multidisciplinary teams, Chady brings structure, insight, and consistency to complex presentations. His expertise includes early intervention, rehabilitation, and complex case management, with a strong commitment to clinical governance and quality care.

Chady’s work is grounded in evidence-based practice and collaborative problem-solving. He supports individuals, families, and teams to navigate complexity with clarity, ensuring care remains ethical, coordinated, and effective.

Miray El-Hachem

Miray El-Hachem

Positive Behaviour Therapist & Registered Counsellor (ACA Level 2)

Holistic | Education-informed | Adolescent-focused

Miray supports individuals through:

Miray brings over 20 years of experience in education into her clinical work as a Positive Behaviour Therapist and Registered Counsellor. Her practice integrates behavioural science with a deep understanding of human development, particularly during adolescence.

She takes a holistic approach, blending structure with empathy to support individuals through behavioural challenges. Miray’s work is grounded in understanding the whole person—their environment, relationships, and emotional world.

Through compassion and insight, Miray supports individuals to develop self-awareness, regulation, and confidence. Her practice reflects a balance of science and humanity, creating space for growth that feels both supported and respectful.

Anabell Beattie-Bowers

Anabell Beattie-Bowers

Registered Psychologist

Relational | Empowerment-focused | Trauma-aware

Anabelle supports children and adults through:

Anabelle works alongside individuals with warmth, curiosity, and a deep respect for each person’s inner world. As a psychologist, she supports both children and adults to strengthen emotional awareness, build resilience, and develop healthier relationships with themselves and others.

Her therapeutic style is tailored and responsive, integrating approaches such as CBT, DBT, and Circle of Security to meet the unique needs of each client. Anabelle places strong emphasis on empowerment—helping people understand their patterns, reconnect with their values, and develop tools that support lasting change.

Anabelle’s work is grounded in safety, collaboration, and trust. She believes therapy is not about fixing people, but about creating space for insight, growth, and meaningful connection—supporting individuals to move forward with greater confidence and emotional clarity.

Brandon Boumelhem

Brandon Boumelhem

Occupational Therapist

Functional independence | Strengths-based | NDIS-focused

Brandon supports individuals through:

Brandon’s work centres on helping people build skills that translate into real, everyday independence. As an Occupational Therapist, he partners with individuals, families, and carers to identify what matters most in daily life and then builds practical pathways toward those goals.

His approach is client-centred and evidence-based, grounded in collaboration and respect for each person’s strengths, environment, and pace. Brandon understands that meaningful outcomes are rarely achieved in isolation, so he works closely with support networks to ensure strategies are realistic, sustainable, and supportive of long-term participation.

Through the NDIS, Brandon supports people to increase autonomy, confidence, and engagement in daily routines. His work is guided by a belief that independence is not about doing everything alone—it’s about having the right supports, skills, and systems in place to live with choice and dignity.

Natalie Soto

Natalie Soto

Registered Psychologist | PBS

Bilingual | Assessment-focused | Person-centred

Natalie supports children and adults through:

Natalie is a bilingual psychologist (English/Spanish) with extensive experience supporting individuals across the lifespan. Her work spans assessment and therapy, with a particular interest in forensic psychology and complex presentations.

She combines evidence-based practice with creativity and flexibility, tailoring interventions to each person’s needs, culture, and goals. Natalie’s approach is grounded in collaboration, ensuring clients feel understood, supported, and actively involved in their care.

Through thoughtful assessment and therapeutic intervention, Natalie supports individuals to build insight, resilience, and meaningful change.

Edric Limbo

Edric Limbo

Speech-Language Pathologist

Rehabilitation-focused | Goal-driven | Community-oriented

Edric supports individuals through:

Edric’s practice is centred on helping people reconnect—both with their communication and with their communities. Working with adults and children, he has a strong interest in stroke rehabilitation and supporting individuals through the process of rebuilding communication skills.

His approach is practical and goal-focused, ensuring therapy remains relevant to everyday life. Edric collaborates closely with clients and families to identify meaningful outcomes and develop strategies that support confidence, participation, and independence.

Edric finds deep fulfilment in witnessing people regain their voice and reconnect with others. His work is guided by respect, patience, and a belief in each person’s capacity for recovery and growth.

Heather Pinel

Heather Pinel

Positive Behaviour Support Practitioner & Registered Counsellor

Trauma-informed | Neuroscience-integrated | Relational

Heather supports individuals through:

Heather is an accomplished Behaviour Support Practitioner with over 20 years of experience supporting children and families. Her work integrates neuroscience, psychological theory, and trauma-informed practice to address complex presentations including attachment trauma, neurodevelopmental differences, and psychosocial disability.

Heather’s approach is collaborative and whole-person focused, ensuring behaviour support plans reflect both evidence and lived experience. She works closely with families and support networks to build strategies that enhance emotional wellbeing, safety, and functional independence.

Her commitment to holistic care ensures individuals receive support that honours identity, relationships, and long-term quality of life.

Charbel Azzi

Charbel Azzi

Speech-Language Pathologist

Communication | Connection | Technology-enhanced

Charbel supports children and adults through:

Charbel’s work is driven by a passion for helping people connect more fully with the world around them. As a Speech-Language Pathologist, he supports both paediatric and adult clients to strengthen communication, social interaction, and participation in daily life.

Since 2022, Charbel has worked across diverse settings, tailoring therapy to each person’s goals, strengths, and communication style. He has a particular interest in integrating technology into therapy, using innovative tools to enhance engagement and outcomes.

Charbel brings curiosity and creativity into his practice, believing communication is not just about words, but about connection, confidence, and belonging. His approach supports individuals to express themselves more clearly and engage meaningfully with others across home, school, work, and community environments.

Nisreen El-Saidi

Nisreen El-Saidi

Positive Behaviour Support Practitioner

Grace Boutros

Grace Boutros

Positive Behaviour Support Practitioner

Shayma Sadek

Shayma Sadek

Positive Behaviour Support Practitioner

Ali Bazzi

Ali Bazzi

Positive Behaviour Support Practitioner

Areeba Chaudhry

Areeba Chaudhry

Casual Allied Health Assistant

Joana Suh

Joana Suh

Paediatric Occupational Therapist

Neurodiversity-affirming | Strengths-based | Mental health-focused

Joana supports children, adolescents, and adults through:

Joana is a Senior Occupational Therapist with a strong commitment to neurodiversity-affirming practice. She works with children, adolescents, and adults experiencing complex emotional and behavioural needs, including bipolar affective disorder and other mental health conditions.

Her experience spans a range of developmental and neurodevelopmental presentations, including autism, ADHD, and Down syndrome. Joana’s clinical focus includes building fine motor, cognitive, sensory, and emotional regulation skills to support participation in everyday life.

Joana is particularly passionate about peer-mediated, client-centred, and strengths-based approaches. Her work supports individuals of all ages to increase social inclusion, functional independence, and overall quality of life.

Rita Dagher

Rita Dagher

Psychologist | Managing Director – Affective Care & Affective Health Services

Humanistic | Systems-led | Clinically grounded

Rita supports individuals, families, and communities through:

Rita works at the intersection of psychology, leadership, and purpose-driven care. As a psychologist and Managing Director, she brings both clinical depth and strategic clarity to every layer of service delivery at Affective Care and Affective Health Services. Her work is grounded in the belief that systems should adapt to people—not the other way around.

With a strong clinical foundation and a humanistic leadership style, Rita ensures that psychological therapy, allied health, and in-home supports remain emotionally intelligent, ethical, and genuinely person-centred. She leads teams with integrity, cultivating cultures of safety, reflection, and excellence so that practitioners can deliver their best work and clients can experience care that feels respectful and empowering.

Rita’s approach bridges therapeutic insight with organisational vision. She understands that sustainable outcomes require both skilled clinicians and well-designed systems. Through thoughtful leadership and clinical oversight, she supports services that respond to complexity with compassion, accountability, and innovation—creating meaningful, long-term impact for individuals, families, and the broader community.