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Core Essentials

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One of the main objectives of the National Disability Insurance Scheme (NDIS) is to increase independence for people with disabilities. Support Coordinator is at the heart of this NDIS goal – working intimately with NDIS Participants to develop, implement, and manage their NDIS Plan in order to achieve their goals, aspirations, and objectives. Support coordinating is complex, and the role involves being a liaison between a range of stakeholders including family members, healthcare providers and disability support providers. Affective Care Domestic Assistance is a trusted service provider that works closely with NDIS Support Coordinators and can help Participants achieve their goals and promote independence.

1. Support Coordinators are responsible for Full Plan Management

A Support Coordinator is responsible for the administration of a Participant’s NDIS Plan. They coordinate any support and care services needed by the Participant to achieve their goals, irrespective of whether the supports are funded under the NDIS. Support Coordinators help Participants broaden their knowledge regarding options for services and providers, empower Participants through capacity-building training, and regularly review and adjust the Plan to suit the Participant’s evolving needs. They attend NDIS meetings and liaise with other providers as required. Support Coordinators often bridge communication gaps that may arise as a result of an information asymmetry between Participants and providers, thereby co-ordinating quality, participant-centred support packages that best work for the Participant.

2. Support Coordinators Ensure Participants are Using the Best Available Services

Each Participant’s Plan is unique, including their individual needs, and Support Coordinators work to ensure that Participants receive benefits from a range of services that can support them within their community. Support Coordinators can advise Participants on the use of various services, and provide referrals or coordinate access to those services. Support Coordinators can organise the required services and handle administration, thereby ensuring that Participants receive the best possible support.

3. Support Coordinators are with You Every Step of the Way

In comparison to other NDIS service providers, Support Coordinators are with Participants throughout their NDIS journey. This means they can help develop and implement a plan, as well as regularly updating and modifying it to suit the Participant’s changing needs. Support Coordinators also help Participants navigate the complexity of the NDIS, so they don’t have to go through it on their own. They organise services for Participants within their community, and are a connection point facilitating access to other professionals.

4. Support Coordinators help you achieve your Goals

Support Coordinators are focused on empowering Participants to achieve their goals and aspirations. They help Participants in a planned manner, matching the Participant’s specific needs, and advocate on the Participant’s behalf to ensure they receive the support they require. Support Coordinators can recommend and connect Participants with other services if needed, to help them reach their goals.

5. Call to Action: How Affective Care Domestic Assistance Can Help

Affective Care Domestic Assistance is an NDIS approved provider of home care, support, and domestic assistance services, including Personal Care and Daily Living support. We work closely with NDIS Support Coordinators and Participants to ensure Participants are receiving the care they need to lead independent lives. Affective Care Domestic Assistance is a registered charity, and we have more than 20 years of experience in providing the highest quality of care and support to people with disabilities. There is no better Support Coordinator partner than Affective Care Domestic Assistance when it comes to ensuring that Participants are receiving the best support possible.

Conclusion:

In conclusion, NDIS Participants can be empowered through the guidance and support of an experienced Support Coordinator. Support Coordinators have a vital role to play in empowering NDIS Participants to achieve their goals and aspirations, increase their independence, and maximise their Plan’s effectiveness. Support Coordinators act as a bridge between Participants, various service providers and the NDIS system. Affective Care Domestic Assistance is an NDIS approved provider with extensive experience in providing high-quality support services. We understand the importance of working alongside Supporters, NDIS participants and Local Coordinators to support individuals achieve their specific goals. Our services include Personal Care, Daily Living support, Domestic Assistance, including cleaning, home safety modifications, technology aids, and much more. Get in touch with Affective Care Domestic Assistance today if you require support or assistance navigating your NDIS Plan.

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who understands.

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Core Essentials

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Why Affective Care?

Trusted Partner in Your Life Journey

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Care with
Heart

Affective Care offers more than services. We bring genuine compassion and empathy to your NDIS and aged care journey, supporting your goals with kindness, respect and personalised care everyday.

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Empowering Your Journey

Your goals matter. Affective Care partners with you to build confidence, independence, and joy in your daily life through tailored NDIS and aged care support, always delivered with heart.

Affective Care Why To Choose Us

Support with
Trust

Trust matters in care. That's why our experienced, compassionate team puts your wellbeing first. Delivering reliable, personalised NDIS and aged care support that makes a real difference every day.

Affective Care Why To Choose Us

Together We
Thrive

At Affective Care, we walk beside ypour goals anmd live life ypour way. Our care empowers people living with disability and older Australians to thrive with confidence.

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Jessica Boumelhem

Jessica Boumelhem

Advanced Behaviour Support Practitioner | PBS Manager

NDIS-aligned | Systems-aware | Values-led

Jessica supports individuals and teams through:

Jessica brings over two decades of experience as an educator and a strong foundation in psychology to her role as an Advanced Behaviour Support Practitioner. As PBS Team Manager, she leads with clarity and accountability, ensuring practice aligns with both NDIS standards and ethical, person-centred care.

Her approach is holistic and collaborative, taking into account sensory, environmental, emotional, and relational factors that influence behaviour. Jessica works closely with individuals, families, and support teams to ensure behaviour support plans reflect personal values, lived experience, and real-world contexts.

Jessica’s leadership supports consistency, quality, and confidence across multidisciplinary teams. Her work ensures behaviour support is not just compliant, but compassionate, practical, and genuinely empowering.

Chady Aoun

Chady Aoun

Senior Psychologist and Behaviour Support Practitioner

Multidisciplinary | Assessment-driven | Governance-focused

Chady supports individuals through:

Chady is a highly experienced psychologist whose work spans both public and private sectors. At Affective Care, he delivers integrated behavioural and psychological services, supporting clients of all ages through assessment, therapy, and tailored intervention.

Known for his leadership within multidisciplinary teams, Chady brings structure, insight, and consistency to complex presentations. His expertise includes early intervention, rehabilitation, and complex case management, with a strong commitment to clinical governance and quality care.

Chady’s work is grounded in evidence-based practice and collaborative problem-solving. He supports individuals, families, and teams to navigate complexity with clarity, ensuring care remains ethical, coordinated, and effective.

Miray El-Hachem

Miray El-Hachem

Positive Behaviour Therapist & Registered Counsellor (ACA Level 2)

Holistic | Education-informed | Adolescent-focused

Miray supports individuals through:

Miray brings over 20 years of experience in education into her clinical work as a Positive Behaviour Therapist and Registered Counsellor. Her practice integrates behavioural science with a deep understanding of human development, particularly during adolescence.

She takes a holistic approach, blending structure with empathy to support individuals through behavioural challenges. Miray’s work is grounded in understanding the whole person—their environment, relationships, and emotional world.

Through compassion and insight, Miray supports individuals to develop self-awareness, regulation, and confidence. Her practice reflects a balance of science and humanity, creating space for growth that feels both supported and respectful.

Anabell Beattie-Bowers

Anabell Beattie-Bowers

Registered Psychologist

Relational | Empowerment-focused | Trauma-aware

Anabelle supports children and adults through:

Anabelle works alongside individuals with warmth, curiosity, and a deep respect for each person’s inner world. As a psychologist, she supports both children and adults to strengthen emotional awareness, build resilience, and develop healthier relationships with themselves and others.

Her therapeutic style is tailored and responsive, integrating approaches such as CBT, DBT, and Circle of Security to meet the unique needs of each client. Anabelle places strong emphasis on empowerment—helping people understand their patterns, reconnect with their values, and develop tools that support lasting change.

Anabelle’s work is grounded in safety, collaboration, and trust. She believes therapy is not about fixing people, but about creating space for insight, growth, and meaningful connection—supporting individuals to move forward with greater confidence and emotional clarity.

Brandon Boumelhem

Brandon Boumelhem

Occupational Therapist

Functional independence | Strengths-based | NDIS-focused

Brandon supports individuals through:

Brandon’s work centres on helping people build skills that translate into real, everyday independence. As an Occupational Therapist, he partners with individuals, families, and carers to identify what matters most in daily life and then builds practical pathways toward those goals.

His approach is client-centred and evidence-based, grounded in collaboration and respect for each person’s strengths, environment, and pace. Brandon understands that meaningful outcomes are rarely achieved in isolation, so he works closely with support networks to ensure strategies are realistic, sustainable, and supportive of long-term participation.

Through the NDIS, Brandon supports people to increase autonomy, confidence, and engagement in daily routines. His work is guided by a belief that independence is not about doing everything alone—it’s about having the right supports, skills, and systems in place to live with choice and dignity.

Natalie Soto

Natalie Soto

Registered Psychologist | PBS

Bilingual | Assessment-focused | Person-centred

Natalie supports children and adults through:

Natalie is a bilingual psychologist (English/Spanish) with extensive experience supporting individuals across the lifespan. Her work spans assessment and therapy, with a particular interest in forensic psychology and complex presentations.

She combines evidence-based practice with creativity and flexibility, tailoring interventions to each person’s needs, culture, and goals. Natalie’s approach is grounded in collaboration, ensuring clients feel understood, supported, and actively involved in their care.

Through thoughtful assessment and therapeutic intervention, Natalie supports individuals to build insight, resilience, and meaningful change.

Edric Limbo

Edric Limbo

Speech-Language Pathologist

Rehabilitation-focused | Goal-driven | Community-oriented

Edric supports individuals through:

Edric’s practice is centred on helping people reconnect—both with their communication and with their communities. Working with adults and children, he has a strong interest in stroke rehabilitation and supporting individuals through the process of rebuilding communication skills.

His approach is practical and goal-focused, ensuring therapy remains relevant to everyday life. Edric collaborates closely with clients and families to identify meaningful outcomes and develop strategies that support confidence, participation, and independence.

Edric finds deep fulfilment in witnessing people regain their voice and reconnect with others. His work is guided by respect, patience, and a belief in each person’s capacity for recovery and growth.

Heather Pinel

Heather Pinel

Positive Behaviour Support Practitioner & Registered Counsellor

Trauma-informed | Neuroscience-integrated | Relational

Heather supports individuals through:

Heather is an accomplished Behaviour Support Practitioner with over 20 years of experience supporting children and families. Her work integrates neuroscience, psychological theory, and trauma-informed practice to address complex presentations including attachment trauma, neurodevelopmental differences, and psychosocial disability.

Heather’s approach is collaborative and whole-person focused, ensuring behaviour support plans reflect both evidence and lived experience. She works closely with families and support networks to build strategies that enhance emotional wellbeing, safety, and functional independence.

Her commitment to holistic care ensures individuals receive support that honours identity, relationships, and long-term quality of life.

Charbel Azzi

Charbel Azzi

Speech-Language Pathologist

Communication | Connection | Technology-enhanced

Charbel supports children and adults through:

Charbel’s work is driven by a passion for helping people connect more fully with the world around them. As a Speech-Language Pathologist, he supports both paediatric and adult clients to strengthen communication, social interaction, and participation in daily life.

Since 2022, Charbel has worked across diverse settings, tailoring therapy to each person’s goals, strengths, and communication style. He has a particular interest in integrating technology into therapy, using innovative tools to enhance engagement and outcomes.

Charbel brings curiosity and creativity into his practice, believing communication is not just about words, but about connection, confidence, and belonging. His approach supports individuals to express themselves more clearly and engage meaningfully with others across home, school, work, and community environments.

Nisreen El-Saidi

Nisreen El-Saidi

Positive Behaviour Support Practitioner

Grace Boutros

Grace Boutros

Positive Behaviour Support Practitioner

Shayma Sadek

Shayma Sadek

Positive Behaviour Support Practitioner

Ali Bazzi

Ali Bazzi

Positive Behaviour Support Practitioner

Areeba Chaudhry

Areeba Chaudhry

Casual Allied Health Assistant

Joana Suh

Joana Suh

Paediatric Occupational Therapist

Neurodiversity-affirming | Strengths-based | Mental health-focused

Joana supports children, adolescents, and adults through:

Joana is a Senior Occupational Therapist with a strong commitment to neurodiversity-affirming practice. She works with children, adolescents, and adults experiencing complex emotional and behavioural needs, including bipolar affective disorder and other mental health conditions.

Her experience spans a range of developmental and neurodevelopmental presentations, including autism, ADHD, and Down syndrome. Joana’s clinical focus includes building fine motor, cognitive, sensory, and emotional regulation skills to support participation in everyday life.

Joana is particularly passionate about peer-mediated, client-centred, and strengths-based approaches. Her work supports individuals of all ages to increase social inclusion, functional independence, and overall quality of life.

Rita Dagher

Rita Dagher

Psychologist | Managing Director – Affective Care & Affective Health Services

Humanistic | Systems-led | Clinically grounded

Rita supports individuals, families, and communities through:

Rita works at the intersection of psychology, leadership, and purpose-driven care. As a psychologist and Managing Director, she brings both clinical depth and strategic clarity to every layer of service delivery at Affective Care and Affective Health Services. Her work is grounded in the belief that systems should adapt to people—not the other way around.

With a strong clinical foundation and a humanistic leadership style, Rita ensures that psychological therapy, allied health, and in-home supports remain emotionally intelligent, ethical, and genuinely person-centred. She leads teams with integrity, cultivating cultures of safety, reflection, and excellence so that practitioners can deliver their best work and clients can experience care that feels respectful and empowering.

Rita’s approach bridges therapeutic insight with organisational vision. She understands that sustainable outcomes require both skilled clinicians and well-designed systems. Through thoughtful leadership and clinical oversight, she supports services that respond to complexity with compassion, accountability, and innovation—creating meaningful, long-term impact for individuals, families, and the broader community.