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NDIS pricing arrangements and price limits in 2026

Many people still search for the NDIS Price Guide, but the official document is now called the NDIS Pricing Arrangements and Price Limits 

It helps participants, families, Support Coordinators, Plan Managers, and providers understand how NDIS price controls work, while the NDIS Support Catalogue shows the current price limits, support items, and claim types linked to those supports.  

Price regulation exists to support value for money across the Scheme. For providers, it sets the pricing rules that apply to many supports and services.  

For participants, it helps explain what can be claimed, when a price limit applies, and why two services that sound similar may be charged differently.  

This guide explains what NDIS Pricing Arrangements and Price Limits are, who needs to follow them, how the Support Catalogue works, what travel and cancellation rules mean, and why fair pricing matters under the NDIS Code of Conduct.

 

What are NDIS pricing arrangements

 

What Are NDIS Pricing Arrangements?

NDIS Pricing Arrangements refer to the official pricing framework used by the National Disability Insurance Agency (NDIA) to guide how supports and services are priced under the Scheme.  

The current document is called the NDIS Pricing Arrangements and Price Limits, and it is the main reference point for understanding NDIS price limitsprovider pricing rules, and how supports should be claimed. 

This document explains how NDIS pricing arrangements and price limits apply across different types of funded supports.  

It helps providers, participants, families, Support Coordinators, and Plan Managers understand the maximum prices that may apply to specific services, along with the rules attached to those supports. 

The NDIS Pricing Arrangements and Price Limits work alongside other key resources, including the NDIS Support Catalogue, SDA pricing arrangements, and code guides for assistive technology, home modifications, and consumables.

Together, these documents help users understand current NDIS support item price limits, support item codes, and the pricing conditions that apply to different services.

Many people still search for the NDIS Price Guide, but the NDIA now uses the official term NDIS Pricing Arrangements and Price Limits.

If you are looking for a simpler explanation of the latest pricing rules, our guide to the NDIS Price Guide 2026 and what changed explains how current price limits, support item codes, and claiming conditions work in practice.

In practical terms, NDIS pricing arrangements are designed to answer common questions such as: 

  • What is the NDIS maximum price limit for a support?
  • Which NDIS support item code or line item should be used?
  • Can NDIS travel claiming rules apply to this service?
  • Is NDIS non-face-to-face claiming allowed?
  • What are the rules around short notice cancellations?
  • How do NDIS provider pricing rules affect service agreements and invoices?  

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What documents sit under NDIS pricing

 

What Documents Sit Under NDIS Pricing?

When people search for NDIS pricing arrangements, they are often looking for more than one document.

The main pricing framework includes several official resources that work together to explain NDIS price limitssupport item pricing, and claiming rules. 

The first key document is the NDIS Pricing Arrangements and Price Limits. This is the main explanatory guide published by the NDIA.

It sets out the broader NDIS pricing arrangements and price limits, including the pricing rules, conditions, and requirements that apply to funded supports and services. 

The second key document is the NDIS Support Catalogue. This is one of the most important resources for providers and participants because it lists the current NDIS support item price limits for each support item.

It also shows the claim types that may apply to those items, including NDIS travel claiming rulesnon-face-to-face claiming, and other pricing conditions linked to service delivery. 

The NDIA also makes it clear that the requirements in the NDIS Support Catalogue form part of the broader NDIS Pricing Arrangements and Price Limits.

This means providers should not treat the catalogue as a separate or optional document. It is a core part of understanding NDIS provider pricing rulesNDIS line item pricing, and compliant claiming. 

There are also other related pricing resources for specific areas of the Scheme.  

These include Pricing Arrangements for Specialist Disability Accommodation, the Assistive Technology, Home Modifications and Consumables Code Guide, and other pricing updates, addenda, or supporting documents released on the NDIA pricing page.  

These resources help explain more detailed rules for specialised supports and make the overall NDIS pricing framework easier to apply in practice. 

Together, these documents form the foundation of NDIS pricing arrangements.

They help participants, families, Plan Managers, Support Coordinators, and providers understand the latest NDIS price limitssupport item codesclaim types, and pricing requirements across the Scheme.

 

Who needs to follow NDIS pricing arrangements

 

Who Needs to Follow NDIS Pricing Arrangements?

The answer depends on how the participant’s funding is managed and whether the provider is registered.  

The NDIA states that price limits are the maximum prices that registered providers can charge NDIS participants for specific supports, and it also notes that participants and providers can negotiate lower prices.  

This means the pricing documents are especially important for registered providers and for participants whose funding is NDIA-managed 

They are also highly relevant for plan-managed supports because the pricing framework and claim rules still shape how many services are billed and reviewed in practice.  

For self-managed participants, there can be more flexibility in some situations, but the pricing framework still matters because it remains the main reference point for what the NDIA considers reasonable and aligned with NDIS funding structures.  

That makes the pricing documents valuable even when the participant has more direct control over purchasing decisions.  

This final point is an interpretation based on the role of the pricing framework and participant value-for-money settings, rather than a direct NDIA quote.

 

How do ndis price limits work

 

How Do NDIS Price Limits Work?

NDIS price limits are the maximum amounts that can be charged for certain funded supports where a pricing cap applies.

Under the NDIS Pricing Arrangements and Price Limits, these limits help regulate the cost of many services across the Scheme and guide how providers charge for supports delivered to participants. 

In simple terms, an NDIS price limit is a ceiling. It sets the highest amount that can be claimed for a particular NDIS support item, but it does not mean that amount must always be charged.

Providers and participants can still agree on a lower price. This is an important distinction because an NDIS price limit is not a fixed or automatic rate 

It is not the standard amount every provider must charge, and it is not the amount every participant must pay. It is simply the maximum allowed amount for that support where a limit applies. 

That means providers should not automatically treat the maximum price as the default rate for every participant or every service agreement.  

For participants, understanding this can help when comparing providers, reviewing quotes, and checking whether pricing feels reasonable and transparent.

Quick Look: What NDIS Price Limits Mean 

Term 

What it means 

NDIS price limit 

The maximum amount that can be charged for a support item where a limit applies 

Fixed price 

A set price that must be charged every time 

Support item code 

The code used to identify the service being delivered and claimed 

Unit of measure 

How the support is priced, such as per hour, per item, or per service 

Claim type 

Conditions linked to that support item, such as travel, non-face-to-face, or cancellations 

The NDIS Support Catalogue is what helps users apply these rules in practice.

It allows providers, participants, Plan Managers, and Support Coordinators to match a support to the correct NDIS support item code, check the unit of measure, and confirm whether a maximum price limit applies. 

It also shows whether specific claiming rules are attached to that support item. This may include: 

  • NDIS travel claiming rules
  • Non-face-to-face claiming
  • Short notice cancellation rules
  • Other pricing conditions linked to the support item  

 

This is why using the correct NDIS line item matters so much. Even when two supports seem similar, they may have different price limits, different claim types, or different billing conditions.  

Choosing the wrong support item can lead to invoicing errors, confusion, and compliance risks. 

If you want to better understand everyday support costs, our guide to NDIS price rates for support workers explains how hourly rates, price limits, and related claiming conditions may apply under the current pricing framework.

Why the Correct Line Item Matters 

What to check 

Why it matters 

Support item code 

Makes sure the right support is being claimed 

Price limit 

Confirms the maximum amount that can be charged 

Unit of measure 

Helps calculate charges correctly 

Travel eligibility 

Shows whether provider travel can be claimed 

Non-face-to-face eligibility 

Confirms whether indirect support time can be billed 

Claim conditions 

Reduces errors and supports compliant invoicing 

This is why the NDIS Pricing Arrangements and Price Limits and the NDIS Support Catalogue should always be read together.  

The pricing arrangements explain the broader NDIS pricing rules, while the support catalogue gives the detailed item-level information needed for quoting, invoicing, and claiming. 

In short, NDIS price limits are there to support consistency, manage costs, and protect value for money under the Scheme. But they should not be misunderstood as fixed prices.  

They are maximum limits only, and both participants and providers should understand how they work before agreeing to services or submitting claims.

How to read the NDIS support catalogue

 

How to Read the NDIS Support Catalogue

The NDIS Support Catalogue is one of the most practical documents in the NDIS Pricing Arrangements and Price Limits framework because it contains the detailed information people need for day-to-day quoting, invoicing, and claiming.  

If you want to check the current NDIS price limit for a support, confirm the correct support item code, or see whether travel claiming or non-face-to-face claiming is available, the NDIS Support Catalogue is usually the first place to look. 

For providers, the catalogue helps with accurate billing and compliant claiming.

For participants, families, Support Coordinators, and Plan Managers, it helps explain what is being charged and whether the support is being billed under the correct item. 

When reading the NDIS Support Catalogue, there are a few key details to focus on.

These include the support category, the support item number, the description of the support item, the price limit, and the claim type settings 

Together, these fields show how a support should be claimed and whether any specific pricing conditions apply. 

What to Look for in the NDIS Support Catalogue

Catalogue field 

What it tells you 

Support category 

The broader NDIS funding area the support sits under 

Support item number 

The item code used for invoicing and claiming 

Support item description 

A summary of the support being delivered 

Price limit 

The maximum amount that can be charged where a limit applies 

Claim type settings 

Whether travel, non-face-to-face time, or other claim rules may apply 

Understanding these fields can make a big difference. It helps providers use the correct NDIS line item, apply the right NDIS price limit, and reduce invoicing or claiming errors.  

It also helps participants and families understand whether the service being delivered matches the amount being charged. 

This is especially important because two supports that sound similar may not always have the same NDIS support item codeprice limit, or claiming rules.

Checking the exact item in the NDIS Support Catalogue can help avoid confusion and improve transparency. 

Why the NDIS Support Catalogue Matters

The NDIS Support Catalogue does more than list item numbers. It helps explain: 

  • The current NDIS support item price limits
  • Which support item code should be used
  • Whether provider travel can be claimed
  • Whether non-face-to-face claiming is allowed
  • What billing conditions may apply to a support item  

 

This is why the catalogue is such an important part of the broader NDIS pricing arrangements.

It gives the item-level detail needed to apply the pricing framework properly in real situations.

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Travel non face to face claims and cancellations

 

Travel, Non-Face-to-Face Claims, and Cancellations

One of the most searched parts of NDIS pricing is how travelnon-face-to-face, and short notice cancellation rules work.  

The NDIA makes clear that the Support Catalogue indicates the claim types that can be used for each price-limited support item, including travel and non-face-to-face claims.  

That means providers cannot assume the same claim rules apply to every service.

A support may have a price limit but different claim settings from another support in the same broad area. Checking the support item itself is essential.  

Claim type 

What to check 

Travel 

Whether provider travel can be claimed for that support item 

Non-face-to-face 

Whether indirect support time can be billed 

Cancellations 

Whether the item has rules linked to short notice cancellations 

The Annual Pricing Review also shows that the NDIA continues to refine how pricing arrangements work using market data, research, consultation, and industry engagement.

So even providers who feel familiar with the framework need to keep checking the latest version rather than relying on older practices. 

The NDIA also reviews pricing through the Annual Pricing Review, using market data, research, and industry engagement to inform changes.  

That is why providers should keep checking the latest NDIS Pricing Arrangements and Price Limits and Support Catalogue instead of relying on older versions.

 

Where to download the latest catalogue

 

Where to Download the Latest NDIS Pricing Arrangements and Support Catalogue

If you are looking for the latest NDIS pricing arrangements PDF, the safest place to check is the official NDIA pricing page.

This page provides access to the current NDIS Pricing Arrangements and Price Limits, the NDIS Support Catalogue, and related pricing resources, including downloadable files.  

This is important because many people still search for terms like NDIS pricing arrangements downloadNDIS pricing arrangements and price limits PDFNDIS support catalogue PDF, or even NDIS Price Guide download 

The wording people search may vary, but the key thing is to make sure you are using the latest version in force, not an older copy saved online or downloaded previously.  

If you are checking a document for pricing, always look at: 

  • The document title
  • The version number
  • The release date
  • The effective date

 

What changed in the latest NDIS pricing arrangements

 

What Changed in the Latest NDIS Pricing Arrangements?

The latest NDIS Pricing Arrangements and Price Limits currently in effect are the 2025–26 v1.1 documents.

The NDIA confirms that the revised pricing arrangements and supporting documents released in October 2025 took effect on 24 November 2025 

This matters because many people search for NDIS pricing arrangements 2026, but the key question is whether they are using the latest version that is actually in force.  

At the moment, the current NDIA pricing page points users to the 2025–26 Pricing Arrangements and Price Limits and the NDIS Support Catalogue 2025–26 v1.1, both effective from 24 November 2025 

The NDIA also updates pricing through its Annual Pricing Review, which uses market data, research, and public and industry engagement to inform changes to NDIS price limits and pricing rules.  

The NDIA notes that these annual pricing changes are generally effective from 1 July each year, while other updates may also be made outside that review process to keep pricing aligned with current policy and guidance.  

Update area 

Latest position 

Current pricing document 

NDIS Pricing Arrangements and Price Limits 2025–26 v1.1 

Current support document 

NDIS Support Catalogue 2025–26 v1.1 

Released 

14 October 2025 

Effective from 

24 November 2025 

How pricing changes are reviewed 

Through the Annual Pricing Review, plus additional updates when needed 

Fair pricing under the NDIS

 

Fair Pricing Under the NDIS 

Fair pricing under the NDIS is now an important part of NDIS compliance 

The NDIS Quality and Safeguards Commission says pricing is fair when there is no major price difference between what an NDIS participant pays for a product or service and what other customers pay for the same thing.  

The Commission also explains that if a provider charges higher prices to NDIS participants and cannot justify the difference, they may be in breach of the NDIS Code of Conduct 

This is because the Code now covers price differentiation, and providers may face compliance action or penalties if their pricing cannot be reasonably explained.  

This means NDIS fair pricing is not only about staying under NDIS price limits 

A provider could still create compliance risks if their pricing is inconsistent, poorly explained, or noticeably higher for NDIS participants without a clear reason.  

In practice, providers should be able to explain why a price is being charged and how it compares with what they charge outside the NDIS.

Fair pricing issue 

Why it matters 

Charging more for NDIS participants 

May be seen as unjustified price differentiation 

Unclear pricing 

Can lead to confusion, complaints, and trust issues 

Inconsistent pricing 

May raise compliance concerns under the Code of Conduct 

No reasonable explanation 

May expose the provider to penalties or regulatory action 

The Commission also encourages participants and providers to understand the difference between a valid pricing reason and an unfair one.  

For example, a price difference may need to be explained by genuine business factors, not simply by the fact that the customer is an NDIS participant.  

That is why transparent pricing, clear service agreements, and proper invoices matter just as much as the actual rate being charged. 

In simple terms, NDIS pricing compliance is not just about line items and maximum rates. It is also about whether pricing is fair, transparent, and defensible if questioned.

If you are also trying to understand the financial side of NDIS services, our guide to NDIS taxation and what providers should know explains how tax obligations may apply to different supports, invoices, and business arrangements.

What Providers Should Do

Providers should start by making sure they are using the current pricing documents, not an old version saved locally.

The NDIA pricing page is the safest place to check the latest Pricing Arrangements and Price Limits, Support Catalogue, and related pricing resources.  

They should also make sure each service is linked to the correct support item, confirm the current price limit, and check which claim types are actually allowed for that item.

This reduces billing errors and helps avoid disputes later. Just as importantly, providers should review their pricing through a fair pricing lens.

The Commission’s guidance makes it clear that charging more just because a person is on the NDIS can create Code of Conduct risk if the difference cannot be reasonably justified.

 

What participants and families should know

 

What Participants and Families Should Know 

For NDIS participants, families, and Support Coordinators, the NDIS Pricing Arrangements and Price Limits can be a useful practical tool.  

They help people check whether a service has an NDIS price limit, whether the correct support item code is being used, and whether travel or non-face-to-face claiming may apply to that support item.  

The NDIA says the Support Catalogue lists current price limits for each support item and shows which claim types apply.  

This can also support better conversations with providers.

If pricing is unclear, participants and families can ask for the support item code, the hourly or unit rate, whether the charge is at or below the relevant NDIS price limit, and whether any extra charges may apply.  

The NDIA also states that participants and providers can negotiate lower prices, which makes it even more important to understand what is being charged.  

What to ask a provider 

Why it matters 

What is the support item code? 

Helps confirm the right service is being claimed 

What is the hourly or unit rate? 

Makes pricing easier to compare 

Is this at or below the price limit? 

Helps check if the charge is within NDIS pricing rules 

Are there extra charges? 

Clarifies travel, non-face-to-face time, or other claim types 

If a participant believes they are being charged more simply because they are on the NDIS, the NDIS Commission’s fair pricing guidance is highly relevant.  

The Commission says fair pricing means there should be no major price difference between what an NDIS participant pays and what other customers pay for the same product or service, unless the difference can be justified.  

That is why understanding NDIS fair pricing is just as important as understanding NDIS price limits 

Clear pricing, correct item codes, and transparent service agreements can help participants and families make more informed choices and raise questions early if something does not look right.

 

Common mistakes people make with NDIS pricing

 

Common Mistakes People Make with NDIS Pricing 

A common mistake is relying on the old phrase NDIS Price Guide, and then using an outdated document.

The terminology matters less than the version date, but in practice older downloads can create confusion very quickly. 

Here are some common mistakes people make when using NDIS pricing arrangements: 

  • Using an outdated NDIS Price Guide: Many people still use older pricing documents instead of the latest NDIS Pricing Arrangements and Price Limits. This can lead to confusion and incorrect pricing. 
  • Assuming the maximum price is the fixed price: An NDIS price limit is a maximum, not an automatic charge. The NDIA says providers and participants can still agree on a lower price.
  • Ignoring the Support Catalogue: The NDIS Support Catalogue is important because it shows support item codes, current price limits, and claim types for each item.
  • Using the wrong support item code: Claiming under the wrong code can lead to billing errors or compliance issues.
  • Assuming travel, non-face-to-face, or cancellations always apply: These claim types depend on the specific support item, so they need to be checked in the Support Catalogue.
  • Focusing only on price limits and missing fair pricing: Even if a charge is within the price limit, it can still raise concerns if an NDIS participant is charged more than other customers without a clear reason.

Do registered and unregistered providers follow the same rule

 

Do Registered and Unregistered Providers Follow the Same Pricing Rules? 

This is a common question when people look at NDIS provider pricing rules. The answer depends on how the participant’s funding is managed and whether the provider is registered. 

The NDIA states that price limits are the maximum prices that registered providers can charge NDIS participants for specific supports.  

The pricing arrangements also set out different applicability rules across Agency-managedplan-managed, and self-managed participants, so it is important not to assume the same pricing rules work the same way in every situation.  

Even where there is more pricing flexibility, providers still need to think about fair pricingclear service agreements, and the NDIS Code of Conduct.

The NDIS Commission’s fair pricing guidance says providers should not charge NDIS participants more without a justifiable reason.  

Provider/funding context 

Why it matters

Registered provider 

Must follow applicable NDIS price limits and pricing rules 

NDIA-managed participant 

Pricing rules are especially important for claims and billing 

Plan-managed participant 

Pricing framework still matters in practice for many claims and reviews 

Self-managed participant 

May have more flexibility, but clear and fair pricing still matters 

Related NDIS pricing documents to know

 

Related NDIS Pricing Documents to Know 

The main NDIS Pricing Arrangements and Price Limits document is not the only pricing resource that matters.

Depending on the type of support, providers and participants may also need to check related pricing documents published by the NDIA. 

These include: 

  • NDIS Support Catalogue
  • Pricing Arrangements for Specialist Disability Accommodation
  • Assistive Technology, Home Modifications and Consumables Code Guide
  • Other pricing updates, addenda, and supporting documents on the NDIA pricing page

 

This section can help you naturally include keywords such as: 

  • NDIS SDA pricing arrangements
  • NDIS specialist disability accommodation pricing
  • NDIS assistive technology code guide
  • NDIS home modifications pricing
  • NDIS consumables code guide  

 

If you want to keep this section short in the article, you can simply explain that some supports have extra pricing rules or separate code guides.

So, people should always check whether a related pricing document applies to the support being delivered.

KEY POINTS

  • Price limits are maximums, not fixed rates.
  • Not every support has the same pricing rules.
  • Service agreements should clearly show rates and charges.
  • Pricing updates can happen during the year, not only annually.

Understanding the next step

 

Understanding the Next Step

The NDIS Pricing Arrangements and Price Limits are one of the most important practical documents in the Scheme.  

They help explain how NDIS price limits work, while the NDIS Support Catalogue provides the detail needed to understand support item codesclaim types, and current pricing rules.  

For NDIS providers, these documents are essential for compliant billing, correct claiming, and clear service agreements.  

For participants and families, they are a useful guide for understanding charges, asking better questions, and checking whether pricing is fair and transparent.  

The most helpful habit is simple: always check the latest official NDIA pricing page before relying on any pricing document, and treat NDIS fair pricing as just as important as the price limit itself.  

A service may sit within an allowed rate, but pricing should also be clear, reasonable, and able to be justified if questioned.

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FAQ

The NDIS Pricing Arrangements and Price Limits explain how price controls work for funded supports and services under the NDIS. They help participants and providers understand pricing rules, current limits, and how claiming works across different support items.

NDIS Price Guide is the older term many people still use. The NDIA now officially uses NDIS Pricing Arrangements and Price Limits, which is the current pricing framework for understanding NDIS price controls, support item limits, and claiming requirements.

The latest NDIS Pricing Arrangements and Price Limits PDF can be downloaded from the official NDIA pricing page. That page also provides the NDIS Support Catalogue, addenda, and related pricing resources, so it is the safest place to check current documents.

The NDIS Support Catalogue lists current price limits for support items and shows the claim types that may apply, including travel and non-face-to-face claims. Its requirements form part of the broader NDIS pricing arrangements and price limits.

NDIS price limits are maximum amounts that can be charged for certain supports where a cap applies. They are not fixed prices, so providers and participants may still agree on a lower price depending on the support and service arrangement.

Yes. An NDIS price limit is a maximum, not an automatic rate. This means a provider does not have to charge the full amount, and participants may be able to negotiate a lower price depending on the service and provider.

Fair pricing means there is no major price difference between what an NDIS participant pays and what other customers pay for the same product or service. Providers should be able to justify any higher price with a clear reason.

Price differentiation happens when a provider charges an NDIS participant more than other customers for the same product, support, or service. The Commission says providers must be able to justify that difference or risk breaching the Code of Conduct.

The Support Catalogue shows whether travel or non-face-to-face claiming can be used for a specific support item. These claim types do not apply automatically to every service, so the relevant item must always be checked carefully.

The NDIA says the updated NDIS Pricing Arrangements and Price Limits 2025–26 documents released in October 2025 came into effect on 24 November 2025. Users should rely on the latest current version rather than older saved copies.

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Miray El-Hachem

Positive Behaviour Therapist & Registered Counsellor (ACA Level 2)

Holistic | Education-informed | Adolescent-focused

Miray supports individuals through:

Miray brings over 20 years of experience in education into her clinical work as a Positive Behaviour Therapist and Registered Counsellor. Her practice integrates behavioural science with a deep understanding of human development, particularly during adolescence.

She takes a holistic approach, blending structure with empathy to support individuals through behavioural challenges. Miray’s work is grounded in understanding the whole person—their environment, relationships, and emotional world.

Through compassion and insight, Miray supports individuals to develop self-awareness, regulation, and confidence. Her practice reflects a balance of science and humanity, creating space for growth that feels both supported and respectful.

Anabell Beattie-Bowers

Anabell Beattie-Bowers

Registered Psychologist

Relational | Empowerment-focused | Trauma-aware

Anabelle supports children and adults through:

Anabelle works alongside individuals with warmth, curiosity, and a deep respect for each person’s inner world. As a psychologist, she supports both children and adults to strengthen emotional awareness, build resilience, and develop healthier relationships with themselves and others.

Her therapeutic style is tailored and responsive, integrating approaches such as CBT, DBT, and Circle of Security to meet the unique needs of each client. Anabelle places strong emphasis on empowerment—helping people understand their patterns, reconnect with their values, and develop tools that support lasting change.

Anabelle’s work is grounded in safety, collaboration, and trust. She believes therapy is not about fixing people, but about creating space for insight, growth, and meaningful connection—supporting individuals to move forward with greater confidence and emotional clarity.

Brandon Boumelhem

Brandon Boumelhem

Occupational Therapist

Functional independence | Strengths-based | NDIS-focused

Brandon supports individuals through:

Brandon’s work centres on helping people build skills that translate into real, everyday independence. As an Occupational Therapist, he partners with individuals, families, and carers to identify what matters most in daily life and then builds practical pathways toward those goals.

His approach is client-centred and evidence-based, grounded in collaboration and respect for each person’s strengths, environment, and pace. Brandon understands that meaningful outcomes are rarely achieved in isolation, so he works closely with support networks to ensure strategies are realistic, sustainable, and supportive of long-term participation.

Through the NDIS, Brandon supports people to increase autonomy, confidence, and engagement in daily routines. His work is guided by a belief that independence is not about doing everything alone—it’s about having the right supports, skills, and systems in place to live with choice and dignity.

Natalie Soto

Natalie Soto

Registered Psychologist | PBS

Bilingual | Assessment-focused | Person-centred

Natalie supports children and adults through:

Natalie is a bilingual psychologist (English/Spanish) with extensive experience supporting individuals across the lifespan. Her work spans assessment and therapy, with a particular interest in forensic psychology and complex presentations.

She combines evidence-based practice with creativity and flexibility, tailoring interventions to each person’s needs, culture, and goals. Natalie’s approach is grounded in collaboration, ensuring clients feel understood, supported, and actively involved in their care.

Through thoughtful assessment and therapeutic intervention, Natalie supports individuals to build insight, resilience, and meaningful change.

Edric Limbo

Edric Limbo

Speech-Language Pathologist

Rehabilitation-focused | Goal-driven | Community-oriented

Edric supports individuals through:

Edric’s practice is centred on helping people reconnect—both with their communication and with their communities. Working with adults and children, he has a strong interest in stroke rehabilitation and supporting individuals through the process of rebuilding communication skills.

His approach is practical and goal-focused, ensuring therapy remains relevant to everyday life. Edric collaborates closely with clients and families to identify meaningful outcomes and develop strategies that support confidence, participation, and independence.

Edric finds deep fulfilment in witnessing people regain their voice and reconnect with others. His work is guided by respect, patience, and a belief in each person’s capacity for recovery and growth.

Heather Pinel

Heather Pinel

Positive Behaviour Support Practitioner & Registered Counsellor

Trauma-informed | Neuroscience-integrated | Relational

Heather supports individuals through:

Heather is an accomplished Behaviour Support Practitioner with over 20 years of experience supporting children and families. Her work integrates neuroscience, psychological theory, and trauma-informed practice to address complex presentations including attachment trauma, neurodevelopmental differences, and psychosocial disability.

Heather’s approach is collaborative and whole-person focused, ensuring behaviour support plans reflect both evidence and lived experience. She works closely with families and support networks to build strategies that enhance emotional wellbeing, safety, and functional independence.

Her commitment to holistic care ensures individuals receive support that honours identity, relationships, and long-term quality of life.

Charbel Azzi

Charbel Azzi

Speech-Language Pathologist

Communication | Connection | Technology-enhanced

Charbel supports children and adults through:

Charbel’s work is driven by a passion for helping people connect more fully with the world around them. As a Speech-Language Pathologist, he supports both paediatric and adult clients to strengthen communication, social interaction, and participation in daily life.

Since 2022, Charbel has worked across diverse settings, tailoring therapy to each person’s goals, strengths, and communication style. He has a particular interest in integrating technology into therapy, using innovative tools to enhance engagement and outcomes.

Charbel brings curiosity and creativity into his practice, believing communication is not just about words, but about connection, confidence, and belonging. His approach supports individuals to express themselves more clearly and engage meaningfully with others across home, school, work, and community environments.

Nisreen El-Saidi

Nisreen El-Saidi

Positive Behaviour Support Practitioner

Grace Boutros

Grace Boutros

Positive Behaviour Support Practitioner

Shayma Sadek

Shayma Sadek

Positive Behaviour Support Practitioner

Ali Bazzi

Ali Bazzi

Positive Behaviour Support Practitioner

Areeba Chaudhry

Areeba Chaudhry

Casual Allied Health Assistant

Joana Suh

Joana Suh

Paediatric Occupational Therapist

Neurodiversity-affirming | Strengths-based | Mental health-focused

Joana supports children, adolescents, and adults through:

Joana is a Senior Occupational Therapist with a strong commitment to neurodiversity-affirming practice. She works with children, adolescents, and adults experiencing complex emotional and behavioural needs, including bipolar affective disorder and other mental health conditions.

Her experience spans a range of developmental and neurodevelopmental presentations, including autism, ADHD, and Down syndrome. Joana’s clinical focus includes building fine motor, cognitive, sensory, and emotional regulation skills to support participation in everyday life.

Joana is particularly passionate about peer-mediated, client-centred, and strengths-based approaches. Her work supports individuals of all ages to increase social inclusion, functional independence, and overall quality of life.

Rita Dagher

Rita Dagher

Psychologist | Managing Director – Affective Care & Affective Health Services

Humanistic | Systems-led | Clinically grounded

Rita supports individuals, families, and communities through:

Rita works at the intersection of psychology, leadership, and purpose-driven care. As a psychologist and Managing Director, she brings both clinical depth and strategic clarity to every layer of service delivery at Affective Care and Affective Health Services. Her work is grounded in the belief that systems should adapt to people—not the other way around.

With a strong clinical foundation and a humanistic leadership style, Rita ensures that psychological therapy, allied health, and in-home supports remain emotionally intelligent, ethical, and genuinely person-centred. She leads teams with integrity, cultivating cultures of safety, reflection, and excellence so that practitioners can deliver their best work and clients can experience care that feels respectful and empowering.

Rita’s approach bridges therapeutic insight with organisational vision. She understands that sustainable outcomes require both skilled clinicians and well-designed systems. Through thoughtful leadership and clinical oversight, she supports services that respond to complexity with compassion, accountability, and innovation—creating meaningful, long-term impact for individuals, families, and the broader community.