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The Role of Positive Behaviour Support (PBS) in NDIS Participants’ Lives

The National Disability Insurance Scheme (NDIS) supports individuals with disabilities to live a better life and achieve their goals. The scheme provides funding to individuals so that they can access support services that are tailored to their specific needs. One crucial aspect of the support services available under the NDIS is Positive Behaviour Support (PBS). PBS is a comprehensive approach to supporting individuals with disabilities to improve their quality of life by providing effective strategies to manage challenging behaviours. In this article, we will discuss the essential role of PBS in NDIS participants’ lives.

The National Disability Insurance Scheme (NDIS) provides invaluable support to individuals with disabilities, equipping them with the resources they need to live their best life. One important element of this is Positive Behaviour Support (PBS), which helps NDIS participants manage challenging behaviour through tailored strategies and interventions. PBS provides participants with the opportunity to learn and develop new skills, build meaningful relationships, and engage in positive activities.

This article will explore how PBS plays a critical role in improving quality of life for those utilizing NDIS services. The National Disability Insurance Scheme (NDIS) provides funding for individuals with disabilities to access support services tailored to their needs, including Positive Behaviour Support (PBS). PBS is an effective approach that helps these participants manage challenging behaviours and improve quality of life. This article will explore the important role this service plays in NDIS participants’ lives.

1) What is Positive Behaviour Support?

Positive Behaviour Support (PBS) is a wide-ranging approach that involves a detailed understanding of the individual’s needs, social environment, and the factors that trigger a particular behaviour. As the name suggests, PBS focuses on positive and proactive strategies to support individuals with disabilities in managing challenging behaviours. The primary aim of PBS is to improve the quality of life of the individual by promoting positive behaviour and reducing the occurrence of challenging behaviour.

Some of the strategies used in PBS include positive reinforcement, which encourages desirable behaviours and discourages negative ones; de-escalation techniques that involve calming a person down during times of distress; and behaviour modification, where undesirable behaviours are replaced with more positive ones. In addition to these strategies, PBS also provides support for caregivers who may be struggling with managing a participant’s behaviour.

The ultimate goal of PBS is to equip NDIS participants with the necessary skills to live their best life. By fostering independence and autonomy, improving communication skills, and developing better relationships with those around them, NDIS participants can greatly benefit from the services provided by PBS. Moreover, PBS helps create an environment in which individuals feel safe and accepted – an essential step towards helping them reach their goals

2) The Significance of PBS in NDIS Participants’ Lives:

PBS plays a crucial role in supporting NDIS participants to improve their quality of life. PBS is a person-centred approach to support that involves working closely with the individual, their families, and carers to develop positive behaviour support plans tailored to their unique needs. PBS plans focus on promoting positive behaviours and reducing the occurrence of challenging behaviours through the use of evidence-based practices.

One of the most beneficial aspects of PBS is its ability to improve communication between individuals and their support network. By helping to reduce the occurrence of challenging behaviours, PBS can help create a more positive environment in which both NDIS participants and those around them are more willing to communicate openly and effectively. This, in turn, can lead to improved self-esteem, confidence, problem solving skills, and a better quality of life overall.

Additionally, PBS can also help NDIS participants become more independent by teaching them skills such as daily living activities and decision making. Through the use of evidence-based practices such as positive reinforcement and role modeling, individuals supported by PBS can learn how to take more control over their lives. This not only gives them greater autonomy but also increases their self-worth and sense of purpose.

Finally, PBS can be extremely beneficial for NDIS participants who are struggling with mental health issues or have experienced trauma or abuse in the past. Research has demonstrated that PBS interventions can be effective at reducing the symptoms associated with these issues while providing an opportunity for individuals to access appropriate treatment and support services when needed.

3) The Benefits of PBS:

The benefits of PBS are wide-ranging and can significantly improve the quality of life of NDIS participants. Positive Behaviour Support (PBS) helps to promote a safe and positive environment for individuals with disabilities to achieve their goals. PBS plans focus on developing strategies that promote independence, social inclusion and maximising participation in the community. PBS has helped many NDIS participants to improve their communication skills, manage emotions, and develop better social skills. By providing effective strategies to manage challenging behaviours, PBS plans help to improve relationships and reduce stress levels for individuals with disabilities and their support networks.

An example of a PBS success case is that of a young woman, Sarah, who has an intellectual disability and was having difficulty controlling her anger. She worked with a PBS worker to develop strategies for managing her emotions in a positive way, such as deep breathing and self-calming techniques. Through the process of creating a PBS plan, Sarah learned how to identify triggers to her behaviour and strategies to manage them. Sarah was able to gain control over her emotions and improve relationships with those around her. As a result, she is now more independent and enjoys participating in the community more than ever before!

The evidence shows that PBS can have powerful effects on NDIS participants’ lives and should be considered an essential part of any service provision for individuals with disabilities. By working together with families

4) The Role of Affective Care PBS Services:

Affective Care is an NDIS registered provider of PBS services. Our team of highly trained and experienced Behaviour Support Practitioners, Counsellors and psychologists have extensive experience in the development and implementation of positive behaviour support plans for NDIS participants. At Affective Care, our PBS services are tailored to each individual’s unique needs, and our team works closely with NDIS participants, their families, and support coordinators to ensure that our PBS services deliver the best possible outcomes for our clients.

5) Conclusion:

Overall, Positive Behaviour Support (PBS) plays a vit Positive Behaviour Support (PBS) is an evidence-based practice that can significantly improve the quality of life for NDIS participants. Affective Care provides tailored PBS services to meet individual needs, and works in collaboration with families and support coordinators to achieve positive outcomes. By promoting independence, social inclusion, better communication skills and emotional management strategies – PBS plans help individuals with disabilities lead more fulfilled lives while reducing stress levels for both themselves well as their loved ones.al role in the lives of NDIS participants. By promoting positive behaviour and reducing challenging behaviours, PBS plans help to improve the quality of life of individuals with disabilities and their support networks. Affective Care PBS Services is committed to providing the best possible support to NDIS participants, and we encourage individuals with disabilities, support coordinators and local area coordinators to contact us to discuss how our PBS services can support and enhance the quality of life of NDIS participants. With the right support and effective strategies, NDIS participants can achieve their goals, increase their independence, and participate more fully in the community.

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Jessica Boumelhem

Jessica Boumelhem

Advanced Behaviour Support Practitioner | PBS Manager

NDIS-aligned | Systems-aware | Values-led

Jessica supports individuals and teams through:

Jessica brings over two decades of experience as an educator and a strong foundation in psychology to her role as an Advanced Behaviour Support Practitioner. As PBS Team Manager, she leads with clarity and accountability, ensuring practice aligns with both NDIS standards and ethical, person-centred care.

Her approach is holistic and collaborative, taking into account sensory, environmental, emotional, and relational factors that influence behaviour. Jessica works closely with individuals, families, and support teams to ensure behaviour support plans reflect personal values, lived experience, and real-world contexts.

Jessica’s leadership supports consistency, quality, and confidence across multidisciplinary teams. Her work ensures behaviour support is not just compliant, but compassionate, practical, and genuinely empowering.

Chady Aoun

Chady Aoun

Senior Psychologist and Behaviour Support Practitioner

Multidisciplinary | Assessment-driven | Governance-focused

Chady supports individuals through:

Chady is a highly experienced psychologist whose work spans both public and private sectors. At Affective Care, he delivers integrated behavioural and psychological services, supporting clients of all ages through assessment, therapy, and tailored intervention.

Known for his leadership within multidisciplinary teams, Chady brings structure, insight, and consistency to complex presentations. His expertise includes early intervention, rehabilitation, and complex case management, with a strong commitment to clinical governance and quality care.

Chady’s work is grounded in evidence-based practice and collaborative problem-solving. He supports individuals, families, and teams to navigate complexity with clarity, ensuring care remains ethical, coordinated, and effective.

Miray El-Hachem

Miray El-Hachem

Positive Behaviour Therapist & Registered Counsellor (ACA Level 2)

Holistic | Education-informed | Adolescent-focused

Miray supports individuals through:

Miray brings over 20 years of experience in education into her clinical work as a Positive Behaviour Therapist and Registered Counsellor. Her practice integrates behavioural science with a deep understanding of human development, particularly during adolescence.

She takes a holistic approach, blending structure with empathy to support individuals through behavioural challenges. Miray’s work is grounded in understanding the whole person—their environment, relationships, and emotional world.

Through compassion and insight, Miray supports individuals to develop self-awareness, regulation, and confidence. Her practice reflects a balance of science and humanity, creating space for growth that feels both supported and respectful.

Anabell Beattie-Bowers

Anabell Beattie-Bowers

Registered Psychologist

Relational | Empowerment-focused | Trauma-aware

Anabelle supports children and adults through:

Anabelle works alongside individuals with warmth, curiosity, and a deep respect for each person’s inner world. As a psychologist, she supports both children and adults to strengthen emotional awareness, build resilience, and develop healthier relationships with themselves and others.

Her therapeutic style is tailored and responsive, integrating approaches such as CBT, DBT, and Circle of Security to meet the unique needs of each client. Anabelle places strong emphasis on empowerment—helping people understand their patterns, reconnect with their values, and develop tools that support lasting change.

Anabelle’s work is grounded in safety, collaboration, and trust. She believes therapy is not about fixing people, but about creating space for insight, growth, and meaningful connection—supporting individuals to move forward with greater confidence and emotional clarity.

Brandon Boumelhem

Brandon Boumelhem

Occupational Therapist

Functional independence | Strengths-based | NDIS-focused

Brandon supports individuals through:

Brandon’s work centres on helping people build skills that translate into real, everyday independence. As an Occupational Therapist, he partners with individuals, families, and carers to identify what matters most in daily life and then builds practical pathways toward those goals.

His approach is client-centred and evidence-based, grounded in collaboration and respect for each person’s strengths, environment, and pace. Brandon understands that meaningful outcomes are rarely achieved in isolation, so he works closely with support networks to ensure strategies are realistic, sustainable, and supportive of long-term participation.

Through the NDIS, Brandon supports people to increase autonomy, confidence, and engagement in daily routines. His work is guided by a belief that independence is not about doing everything alone—it’s about having the right supports, skills, and systems in place to live with choice and dignity.

Natalie Soto

Natalie Soto

Registered Psychologist | PBS

Bilingual | Assessment-focused | Person-centred

Natalie supports children and adults through:

Natalie is a bilingual psychologist (English/Spanish) with extensive experience supporting individuals across the lifespan. Her work spans assessment and therapy, with a particular interest in forensic psychology and complex presentations.

She combines evidence-based practice with creativity and flexibility, tailoring interventions to each person’s needs, culture, and goals. Natalie’s approach is grounded in collaboration, ensuring clients feel understood, supported, and actively involved in their care.

Through thoughtful assessment and therapeutic intervention, Natalie supports individuals to build insight, resilience, and meaningful change.

Edric Limbo

Edric Limbo

Speech-Language Pathologist

Rehabilitation-focused | Goal-driven | Community-oriented

Edric supports individuals through:

Edric’s practice is centred on helping people reconnect—both with their communication and with their communities. Working with adults and children, he has a strong interest in stroke rehabilitation and supporting individuals through the process of rebuilding communication skills.

His approach is practical and goal-focused, ensuring therapy remains relevant to everyday life. Edric collaborates closely with clients and families to identify meaningful outcomes and develop strategies that support confidence, participation, and independence.

Edric finds deep fulfilment in witnessing people regain their voice and reconnect with others. His work is guided by respect, patience, and a belief in each person’s capacity for recovery and growth.

Heather Pinel

Heather Pinel

Positive Behaviour Support Practitioner & Registered Counsellor

Trauma-informed | Neuroscience-integrated | Relational

Heather supports individuals through:

Heather is an accomplished Behaviour Support Practitioner with over 20 years of experience supporting children and families. Her work integrates neuroscience, psychological theory, and trauma-informed practice to address complex presentations including attachment trauma, neurodevelopmental differences, and psychosocial disability.

Heather’s approach is collaborative and whole-person focused, ensuring behaviour support plans reflect both evidence and lived experience. She works closely with families and support networks to build strategies that enhance emotional wellbeing, safety, and functional independence.

Her commitment to holistic care ensures individuals receive support that honours identity, relationships, and long-term quality of life.

Charbel Azzi

Charbel Azzi

Speech-Language Pathologist

Communication | Connection | Technology-enhanced

Charbel supports children and adults through:

Charbel’s work is driven by a passion for helping people connect more fully with the world around them. As a Speech-Language Pathologist, he supports both paediatric and adult clients to strengthen communication, social interaction, and participation in daily life.

Since 2022, Charbel has worked across diverse settings, tailoring therapy to each person’s goals, strengths, and communication style. He has a particular interest in integrating technology into therapy, using innovative tools to enhance engagement and outcomes.

Charbel brings curiosity and creativity into his practice, believing communication is not just about words, but about connection, confidence, and belonging. His approach supports individuals to express themselves more clearly and engage meaningfully with others across home, school, work, and community environments.

Nisreen El-Saidi

Nisreen El-Saidi

Positive Behaviour Support Practitioner

Grace Boutros

Grace Boutros

Positive Behaviour Support Practitioner

Shayma Sadek

Shayma Sadek

Positive Behaviour Support Practitioner

Ali Bazzi

Ali Bazzi

Positive Behaviour Support Practitioner

Areeba Chaudhry

Areeba Chaudhry

Casual Allied Health Assistant

Joana Suh

Joana Suh

Paediatric Occupational Therapist

Neurodiversity-affirming | Strengths-based | Mental health-focused

Joana supports children, adolescents, and adults through:

Joana is a Senior Occupational Therapist with a strong commitment to neurodiversity-affirming practice. She works with children, adolescents, and adults experiencing complex emotional and behavioural needs, including bipolar affective disorder and other mental health conditions.

Her experience spans a range of developmental and neurodevelopmental presentations, including autism, ADHD, and Down syndrome. Joana’s clinical focus includes building fine motor, cognitive, sensory, and emotional regulation skills to support participation in everyday life.

Joana is particularly passionate about peer-mediated, client-centred, and strengths-based approaches. Her work supports individuals of all ages to increase social inclusion, functional independence, and overall quality of life.

Rita Dagher

Rita Dagher

Psychologist | Managing Director – Affective Care & Affective Health Services

Humanistic | Systems-led | Clinically grounded

Rita supports individuals, families, and communities through:

Rita works at the intersection of psychology, leadership, and purpose-driven care. As a psychologist and Managing Director, she brings both clinical depth and strategic clarity to every layer of service delivery at Affective Care and Affective Health Services. Her work is grounded in the belief that systems should adapt to people—not the other way around.

With a strong clinical foundation and a humanistic leadership style, Rita ensures that psychological therapy, allied health, and in-home supports remain emotionally intelligent, ethical, and genuinely person-centred. She leads teams with integrity, cultivating cultures of safety, reflection, and excellence so that practitioners can deliver their best work and clients can experience care that feels respectful and empowering.

Rita’s approach bridges therapeutic insight with organisational vision. She understands that sustainable outcomes require both skilled clinicians and well-designed systems. Through thoughtful leadership and clinical oversight, she supports services that respond to complexity with compassion, accountability, and innovation—creating meaningful, long-term impact for individuals, families, and the broader community.