Introduction
Affective Care (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable international privacy laws.
Collection of Personal Information
We collect personal information to provide our services effectively. The types of personal information we may collect include:
- Contact Information: Name, address, phone number, and email address.
- Identity Information: Date of birth, gender, and identification documents.
- Health Information: Medical history, treatment plans, and other health-related details.
- Financial Information: Payment details, bank account information, and billing address.
- Technical Information: IP addresses, browser type, and website usage data.
How We Collect Personal Information
We collect personal information directly from you through:
- Our website forms and online services.
- Telephone, email, or face-to-face communication.
- Social media interactions.
- Participation in surveys or feedback requests.
We may also collect personal information from third parties, including:
- Healthcare providers.
- Government agencies.
- Payment service providers.
Use of Personal Information
We use your personal information to:
- Provide and manage our services.
- Communicate with you about our services, updates, and marketing offers.
- Process payments and manage billing.
- Conduct research and analysis to improve our services.
- Comply with legal and regulatory obligations.
Disclosure of Personal Information
We may disclose your personal information to:
- Our staff and contractors who need the information to perform their duties.
- Healthcare providers involved in your care.
- Payment processors and financial institutions.
- Government agencies and regulatory bodies as required by law.
- Third-party service providers who assist us in delivering our services (e.g., IT support, marketing agencies).
We will not disclose your personal information to overseas recipients unless required or permitted by law.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Using secure servers and encryption.
- Regularly updating our security measures.
- Training our staff on privacy and data protection.
Access and Correction of Personal Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To access or correct your personal information, please contact us using the details provided below.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details provided below. We will investigate your complaint and respond within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of any significant changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Affective Care
Phone: 1300 615 193
Email: info@affectivecare.com.au
