Empower Lives with Heart

Registered NDIS Provider

Telehealth Behaviour Support, Australia-Wide

Online NDIS positive behaviour support for children and adults assessments, plans and coaching by secure video, Australia-wide.

Telehealth BS

Registered NDIS
Provider

15 min

Free intro call
No paperwork to start

Why Us

Why Choose Telehealth PBS

AFCR-Landing_Page-SIL

Anywhere in Australia

Online behaviour support by secure video, from home, school or regional Australia.

Psychology-led

Person-First

Respectful, evidence-based PBS never blame, never punishment.

all ages

Multilingual Team

Counsellors across languages, including English, Arabic and Mandarin.

Support for Children, Adults and Older Adults

No Waitlist

Start sooner, with immediate availability and no long waits to be seen.

THE PSYCHOLOGY-LED DIFFERENCE

How Telehealth Behaviour Support Works

PBS starts with understanding why behaviour happens, never blame. Over secure video, we assess, build a person-centred plan, and coach families and teams, with in-person or community input added where it helps.

Understand: a functional assessment by video, with family and team.

Plan: a person-centred behaviour support plan with practical strategies.

Coach: online support for families and teams, reviewed as things change.

telehealth behaviour support
Who we support

Online Behaviour Support for all Ages

Telehealth PBS makes behaviour support easier to reach wherever you are in Australia, for people of all ages and those around them.

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Children

Understanding behaviour and building skills early, with family.

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Autism

Strategies that respect sensory, communication and routine needs.

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Intellectual Disability

Person-centred support to build skills and confidence.

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Teens & Young People

Support through change at home, school and online.

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Adults with Disability

Respectful strategies for independence and wellbeing.

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Psychosocial Disability
Understanding distress and building coping skills.
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Rural & Regional

Behaviour support without the long drive to a clinic.

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Families & Carers

Coaching so the people around the person feel confident.

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Schools & Teams
Working online with schools and support teams.
BUILT ON TRUST & PROFESSIONAL STANDARDS

The Credentials, in Plain Terms

RD
Rita Dagher
Registered Psychologist • CEO

A psychology-led team, so behaviour support is holistic and evidence-based.

National_Disability_Insurance_Scheme
NDIS Certified_col
Ahpra and National Boards
Australian Counselling Association (ACA)
Occupational Therapy Australia
Australian Physiotherapy Association (APA)
NSW Education Standards Authority
speech_pathology

NDIS behaviour support practitioners working under the NDIS Commission.

NDIS-registered provider, aligned with the Practice Standards.

Evidence-based PBS focused on reducing restrictive practices.

Culturally inclusive, multilingual team (English, Arabic, Mandarin).

OUR HAPPY PARTICIPANTS

Support That Reaches You, Wherever You Are

What we help with

What Our Telehealth PBS Team Does?

Positive behaviour support is about understanding behaviour and improving quality of life, most of it works well online.

Behaviour Assessment

Functional assessment by video to understand behaviour.

Behaviour Support Plans

Person-centred, practical plans everyone can follow.

Working to reduce and eliminate restrictive practices.

Ways to cope with stress, overwhelm and burnout.

Skill-Building

Teaching new skills and positive alternatives.

Family Coaching

Coaching families and carers online with clear strategies.

Team Training

Training schools and support teams by video.

PLANS & COMPLIANCE
Plans, reviews and NDIS reporting
AUSTRALIA-WIDE

Telehealth PBS Anywhere

Remote behaviour support for metro, regional and remote Australia.

States & Territories
City & Regional

A PBS practitioner near me?

If you can’t find behaviour support near you, telehealth PBS brings a practitioner to you anywhere in Australia.

Telehealth commitment

About / Our Commitment

Affective Care is a psychology-led, registered NDIS provider. Telehealth lets us bring person-centred behaviour support to people across Australia, always respectful and focused on quality of life.

Video phone privacy

Video, Phone & In-Person

We deliver PBS the way that works best:

  • Secure video for assessment, planning and coaching.
  • Phone check-ins between sessions.
  • In-person or community input where it adds value.
Tele health PBS funding

NDIS Funding for PBS

  • PBS is funded under Capacity Building; Improved Relationships (specialist behaviour support).
  • It covers assessment, behaviour support plans, training and reviews deliverable by telehealth.
  • Not sure what’s in your plan? We’ll help you check and get started.
How it works

Getting Started is Simple

Three steps from first call to a working behaviour support plan.

1

Free Consult

Tell us about the person’s needs and goals on a free video call.

2

Assess & Plan

We match a practitioner, assess online, and build a support plan.

3

Support & Review

We coach the people involved online and review as things change.

Ready to Start Telehealth PBS?

Whether you’re a parent, participant, GP or support coordinator, we make online behaviour support simple. Tell us what’s needed and we’ll match a practitioner and start quickly, anywhere in Australia.

Fill in our short form or call us, we respond quickly and have immediate availability.

Telehealth funding
Telehealth Short Term Tenancy
Telehealth via phone
FAMILIES & PARTICIPANTS

Behaviour Support, Wherever You Are

We take time to understand the person and what’s driving behaviour, then build practical strategies you can use by secure video, in your language, anywhere in Australia.

  • Person-centred, respectful support
  • Online sessions from home or school
  • No waitlist, start sooner
GPs, COORDINATORS & REFERRERS

A Responsive Telehealth PBS Partner

Refer with confidence. Our practitioners onboard quickly Australia-wide, deliver quality plans and reporting online, and coordinate with schools and support teams.

  • Fast, nationwide onboarding
  • Assessments, plans and NDIS reporting
  • Works online with schools and teams
We're ready when you are

Behaviour Support From Anywhere

Book telehealth positive behaviour support with an NDIS practitioner, wherever you are in Australia. Immediate availability, no waitlist.

Mon–Fri · 9am – 5pm · No waitlist

FAQ

Telehealth PBS: Common Questions

Telehealth positive behaviour support means working with an NDIS behaviour support practitioner by secure video or phone for assessment, behaviour support plans and coaching instead of only in person. It works well for most PBS, from anywhere in Australia.

If you can’t find behaviour support near you common in rural and regional areas telehealth PBS brings a practitioner to you online, anywhere in Australia. Call us to get started quickly.

For most PBS assessment, planning, skill-building and coaching families and teams telehealth is effective. Where in-person or community observation adds value, we’ll arrange it.

Yes, when it’s in your plan. PBS is funded under Capacity Building — Improved Relationships (specialist behaviour support), and can be delivered by telehealth. We can help you check.

Yes. Our practitioners provide online behaviour support for all ages children, teens, adults and older adults alongside families, schools and support teams.

A private space and a phone, tablet or computer with a camera and internet connection. We’ll send a simple, secure link before your session.

Yes. Reducing and working to eliminate restrictive practices is central to PBS. We support safer alternatives and required NDIS Commission reporting, coordinated by telehealth.

We have immediate availability and no waitlist. Book a free 15-minute call and we’ll match you with a telehealth behaviour support practitioner quickly.

Learn More on Our Blog & Newsletter

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PROGRAMS / RELATED SERVICES

Telehealth PBS sits within our psychology-led, multidisciplinary team. We also offer telehealth psychology, plus psychology, occupational therapy, speech therapy and core supports many available by telehealth across Australia, or in person in the Inner West. 

Telehealth PBS Across Australia — Book a Session

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Jessica Boumelhem

Jessica Boumelhem

Advanced Behaviour Support Practitioner | PBS Manager

NDIS-aligned | Systems-aware | Values-led

Jessica supports individuals and teams through:

Jessica brings over two decades of experience as an educator and a strong foundation in psychology to her role as an Advanced Behaviour Support Practitioner. As PBS Team Manager, she leads with clarity and accountability, ensuring practice aligns with both NDIS standards and ethical, person-centred care.

Her approach is holistic and collaborative, taking into account sensory, environmental, emotional, and relational factors that influence behaviour. Jessica works closely with individuals, families, and support teams to ensure behaviour support plans reflect personal values, lived experience, and real-world contexts.

Jessica’s leadership supports consistency, quality, and confidence across multidisciplinary teams. Her work ensures behaviour support is not just compliant, but compassionate, practical, and genuinely empowering.

Chady Aoun

Chady Aoun

Senior Psychologist and Behaviour Support Practitioner

Multidisciplinary | Assessment-driven | Governance-focused

Chady supports individuals through:

Chady is a highly experienced psychologist whose work spans both public and private sectors. At Affective Care, he delivers integrated behavioural and psychological services, supporting clients of all ages through assessment, therapy, and tailored intervention.

Known for his leadership within multidisciplinary teams, Chady brings structure, insight, and consistency to complex presentations. His expertise includes early intervention, rehabilitation, and complex case management, with a strong commitment to clinical governance and quality care.

Chady’s work is grounded in evidence-based practice and collaborative problem-solving. He supports individuals, families, and teams to navigate complexity with clarity, ensuring care remains ethical, coordinated, and effective.

Miray El-Hachem

Miray El-Hachem

Positive Behaviour Therapist & Registered Counsellor (ACA Level 2)

Holistic | Education-informed | Adolescent-focused

Miray supports individuals through:

Miray brings over 20 years of experience in education into her clinical work as a Positive Behaviour Therapist and Registered Counsellor. Her practice integrates behavioural science with a deep understanding of human development, particularly during adolescence.

She takes a holistic approach, blending structure with empathy to support individuals through behavioural challenges. Miray’s work is grounded in understanding the whole person—their environment, relationships, and emotional world.

Through compassion and insight, Miray supports individuals to develop self-awareness, regulation, and confidence. Her practice reflects a balance of science and humanity, creating space for growth that feels both supported and respectful.

Anabell Beattie-Bowers

Anabell Beattie-Bowers

Registered Psychologist

Relational | Empowerment-focused | Trauma-aware

Anabelle supports children and adults through:

Anabelle works alongside individuals with warmth, curiosity, and a deep respect for each person’s inner world. As a psychologist, she supports both children and adults to strengthen emotional awareness, build resilience, and develop healthier relationships with themselves and others.

Her therapeutic style is tailored and responsive, integrating approaches such as CBT, DBT, and Circle of Security to meet the unique needs of each client. Anabelle places strong emphasis on empowerment—helping people understand their patterns, reconnect with their values, and develop tools that support lasting change.

Anabelle’s work is grounded in safety, collaboration, and trust. She believes therapy is not about fixing people, but about creating space for insight, growth, and meaningful connection—supporting individuals to move forward with greater confidence and emotional clarity.

Brandon Boumelhem

Brandon Boumelhem

Occupational Therapist

Functional independence | Strengths-based | NDIS-focused

Brandon supports individuals through:

Brandon’s work centres on helping people build skills that translate into real, everyday independence. As an Occupational Therapist, he partners with individuals, families, and carers to identify what matters most in daily life and then builds practical pathways toward those goals.

His approach is client-centred and evidence-based, grounded in collaboration and respect for each person’s strengths, environment, and pace. Brandon understands that meaningful outcomes are rarely achieved in isolation, so he works closely with support networks to ensure strategies are realistic, sustainable, and supportive of long-term participation.

Through the NDIS, Brandon supports people to increase autonomy, confidence, and engagement in daily routines. His work is guided by a belief that independence is not about doing everything alone—it’s about having the right supports, skills, and systems in place to live with choice and dignity.

Natalie Soto

Natalie Soto

Registered Psychologist | PBS

Bilingual | Assessment-focused | Person-centred

Natalie supports children and adults through:

Natalie is a bilingual psychologist (English/Spanish) with extensive experience supporting individuals across the lifespan. Her work spans assessment and therapy, with a particular interest in forensic psychology and complex presentations.

She combines evidence-based practice with creativity and flexibility, tailoring interventions to each person’s needs, culture, and goals. Natalie’s approach is grounded in collaboration, ensuring clients feel understood, supported, and actively involved in their care.

Through thoughtful assessment and therapeutic intervention, Natalie supports individuals to build insight, resilience, and meaningful change.

Edric Limbo

Edric Limbo

Speech-Language Pathologist

Rehabilitation-focused | Goal-driven | Community-oriented

Edric supports individuals through:

Edric’s practice is centred on helping people reconnect—both with their communication and with their communities. Working with adults and children, he has a strong interest in stroke rehabilitation and supporting individuals through the process of rebuilding communication skills.

His approach is practical and goal-focused, ensuring therapy remains relevant to everyday life. Edric collaborates closely with clients and families to identify meaningful outcomes and develop strategies that support confidence, participation, and independence.

Edric finds deep fulfilment in witnessing people regain their voice and reconnect with others. His work is guided by respect, patience, and a belief in each person’s capacity for recovery and growth.

Heather Pinel

Heather Pinel

Positive Behaviour Support Practitioner & Registered Counsellor

Trauma-informed | Neuroscience-integrated | Relational

Heather supports individuals through:

Heather is an accomplished Behaviour Support Practitioner with over 20 years of experience supporting children and families. Her work integrates neuroscience, psychological theory, and trauma-informed practice to address complex presentations including attachment trauma, neurodevelopmental differences, and psychosocial disability.

Heather’s approach is collaborative and whole-person focused, ensuring behaviour support plans reflect both evidence and lived experience. She works closely with families and support networks to build strategies that enhance emotional wellbeing, safety, and functional independence.

Her commitment to holistic care ensures individuals receive support that honours identity, relationships, and long-term quality of life.

Charbel Azzi

Charbel Azzi

Speech-Language Pathologist

Communication | Connection | Technology-enhanced

Charbel supports children and adults through:

Charbel’s work is driven by a passion for helping people connect more fully with the world around them. As a Speech-Language Pathologist, he supports both paediatric and adult clients to strengthen communication, social interaction, and participation in daily life.

Since 2022, Charbel has worked across diverse settings, tailoring therapy to each person’s goals, strengths, and communication style. He has a particular interest in integrating technology into therapy, using innovative tools to enhance engagement and outcomes.

Charbel brings curiosity and creativity into his practice, believing communication is not just about words, but about connection, confidence, and belonging. His approach supports individuals to express themselves more clearly and engage meaningfully with others across home, school, work, and community environments.

Nisreen El-Saidi

Nisreen El-Saidi

Positive Behaviour Support Practitioner

Grace Boutros

Grace Boutros

Positive Behaviour Support Practitioner

Shayma Sadek

Shayma Sadek

Positive Behaviour Support Practitioner

Ali Bazzi

Ali Bazzi

Positive Behaviour Support Practitioner

Areeba Chaudhry

Areeba Chaudhry

Casual Allied Health Assistant

Joana Suh

Joana Suh

Paediatric Occupational Therapist

Neurodiversity-affirming | Strengths-based | Mental health-focused

Joana supports children, adolescents, and adults through:

Joana is a Senior Occupational Therapist with a strong commitment to neurodiversity-affirming practice. She works with children, adolescents, and adults experiencing complex emotional and behavioural needs, including bipolar affective disorder and other mental health conditions.

Her experience spans a range of developmental and neurodevelopmental presentations, including autism, ADHD, and Down syndrome. Joana’s clinical focus includes building fine motor, cognitive, sensory, and emotional regulation skills to support participation in everyday life.

Joana is particularly passionate about peer-mediated, client-centred, and strengths-based approaches. Her work supports individuals of all ages to increase social inclusion, functional independence, and overall quality of life.

Rita Dagher

Rita Dagher

Psychologist | Managing Director – Affective Care & Affective Health Services

Humanistic | Systems-led | Clinically grounded

Rita supports individuals, families, and communities through:

Rita works at the intersection of psychology, leadership, and purpose-driven care. As a psychologist and Managing Director, she brings both clinical depth and strategic clarity to every layer of service delivery at Affective Care and Affective Health Services. Her work is grounded in the belief that systems should adapt to people—not the other way around.

With a strong clinical foundation and a humanistic leadership style, Rita ensures that psychological therapy, allied health, and in-home supports remain emotionally intelligent, ethical, and genuinely person-centred. She leads teams with integrity, cultivating cultures of safety, reflection, and excellence so that practitioners can deliver their best work and clients can experience care that feels respectful and empowering.

Rita’s approach bridges therapeutic insight with organisational vision. She understands that sustainable outcomes require both skilled clinicians and well-designed systems. Through thoughtful leadership and clinical oversight, she supports services that respond to complexity with compassion, accountability, and innovation—creating meaningful, long-term impact for individuals, families, and the broader community.